Top 10 Support Ticket Management Shopify Apps
Efficiently managing customer support tickets is crucial for providing timely and effective assistance to your customers, increasing customer satisfaction, and driving repeat purchases. With Shopify support ticket management apps, you can easily track, organize, and respond to customer inquiries in a centralized system. These apps offer features such as ticket assignment, priority levels, response time tracking, and integration with popular help desk platforms. By leveraging these apps, you can streamline your support ticket management process, ensure timely responses, and provide excellent customer support. Additionally, support ticket management apps provide you with tools to measure customer satisfaction, track response times, and optimize your support team's performance. By efficiently managing support tickets, you can enhance customer satisfaction, reduce response times, and build long-term customer relationships.
Table of contents
Tidio Live Chat & AI Chatbots
Tidio Live Chat & AI Chatbots is an all-in-one customer experience solution for Shopify stores. It allows you to provide excellent customer service and turn passive visitors into active buyers. With real-time live chat, you can quickly solve problems and sell proactively. The AI chatbots help increase sales and immediately answer common customer questions. You can also preview carts, check order history, and recommend products directly in the chat. Tidio Live Chat & AI Chatbots makes managing customer messages simple and efficient, acting as a strong helpdesk solution for your team.
Real-time live chat with visitors
AI chatbots for sales and support
Preview carts, check order history, and recommend products
Easy installation and setup
Manage and resolve customer requests with a simple ticketing system
The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.
1 chat operator, unlimited conversations, and additional features
Includes chatbots with up to 2,000 visitors and additional features
Customizable plan with unlimited live chat, custom number of operators, and additional features
Tips and Tricks
Use the live chat feature to talk to your visitors and solve problems in real-time
Take advantage of the AI chatbots to automate sales and support processes
Preview carts, check order history, and recommend products to customers directly in the chat
HelpCenter | FAQ Chat Helpdesk
HelpCenter | FAQ Chat Helpdesk is a Shopify app that helps improve customer service by providing a branded FAQ page, live chat, and automated chatbots. With HelpCenter, you can answer frequently asked questions before they even reach your inbox, provide self-support with a self-service widget, and centralize customer inquiries from multiple channels. The app also offers product tabs with descriptions and a help desk ticketing system.
Create a branded FAQ page using templates
Offer live chat and automated chatbots for real-time customer support
Manage customer inquiries from multiple channels in one help desk
Provide product tabs with descriptions for easy navigation
Design a self-service widget for 24/7 self-support
Free to install
10 tickets/month, 5 FAQ articles, basic templates, 1 chatbot, 1 support agent, 1 live chat, 1 Auto Response
50 tickets/month, unlimited FAQs, premium templates, self-service widget, unlimited chatbots, unlimited support agents, live chats, auto responses
300 tickets/month, unlimited FAQs, premium templates, widget, unlimited chatbots, unlimited support agents, live chats, auto responses
1000 tickets/month, unlimited FAQs, premium templates, widget, unlimited chatbots, unlimited support agents, live chats, auto responses
Tips and Tricks
Customize your FAQ page to match your brand's design and tone
Use chatbots to automate responses to common customer inquiries
Centralize all customer inquiries in one help desk for easy management
Gorgias ‑ Helpdesk & Live Chat
Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.
Centralize every order and conversation in one view
Reduce checkout friction with self-service resources
Turn support agents into sales reps
Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs
Get full customer context before answering
View, edit, and cancel Shopify orders within Gorgias
Track team activity and support metrics on live dashboards
Instantly answer shopper questions with self-service menus
Includes 3 customer support agents and 50 tickets per month
Includes unlimited customer support agents, 300 tickets per month, and live chat
Includes unlimited customer support agents, 2000 tickets, live chat, and customer service
Includes unlimited customer support agents, 5000 tickets, live chat, and customer service
Tips and Tricks
Use self-service resources to reduce support ticket volume
Train your support agents to upsell and cross-sell during customer conversations
Monitor key support metrics to identify areas for improvement
Zendesk enables customer interactions across various channels like messaging, phone, chat, email, and social media. This app integrates with Shopify Support and Chat, providing agents with all the necessary information to respond to customer inquiries efficiently. With Zendesk, agents can focus on building customer relationships and resolving issues quickly, as everything they need is in one place. The app offers a 14-day free trial, and additional charges may apply.
Efficient customer service ticket management
Integration with popular apps like Mailchimp, Trustpilot, and Yotpo
Live chat support for storefronts
Access to relevant customer data for faster ticket resolution
Process refunds and cancellations directly from Zendesk Support
Embed live chat in any storefront with a click of a button
Includes features for efficient customer support
Includes additional features for growing businesses
Includes advanced features for professional support teams
Includes premium features for large enterprises
Tips and Tricks
Utilize the integration with popular apps like Mailchimp and Yotpo to streamline your customer service and marketing efforts.
Take advantage of the live chat feature to provide real-time support to your customers.
Make use of the customer data available in Zendesk to personalize your interactions and provide more efficient support.
WhatsApp Marketing + Helpdesk
DelightChat's omnichannel customer support inbox helps streamline customer service, improve team productivity, and provide excellent service to customers. It also offers WhatsApp marketing features, such as sending broadcasts and running marketing campaigns using customer segments. DelightChat helps you get official WhatsApp Business API access for your brand.
Manage customer chats from WhatsApp, Instagram, Facebook, Email & Live Chat
Assign chats to team members, reply faster with templates and automations
Send WhatsApp Broadcast campaigns to your customer lists and increase sales
Recover Abandoned Carts, send Order Tracking link, increase Retention Marketing
Get Official WhatsApp Business API access and Green Tick
Includes 1000 support tickets and 5000 marketing contacts.
Includes 2000 support tickets and 10000 marketing contacts. Free Green Tick Application, unlimited team members, and support channels.
Includes 6000 support tickets and 30000 marketing contacts. Unlimited Shopify stores, dedicated account manager, and WhatsApp Group & Phone Support.
Tips and Tricks
Use DelightChat to manage customer chats from multiple channels, including WhatsApp, Instagram, Facebook, Email, and Live Chat.
Assign chats to team members and reply faster using templates and automations.
Take advantage of WhatsApp Broadcast campaigns to reach your customer lists and increase sales.
Recover abandoned carts and send order tracking links to improve customer retention.
Get official WhatsApp Business API access and the Green Tick for your brand.
Live Chat by Combidesk
Live Chat by Combidesk is a Shopify app that provides real-time chat functionality for your webshop. With this app, you can connect with your customers and answer their questions, removing barriers of communication and potentially boosting your conversion rates. It allows you to have a virtual sales representative in your webshop, enabling you to manage more sales and provide quick and personal service.
Real-time chat functionality for your webshop
Ability to connect with customers and answer their questions
Improves communication and boosts conversion rates
Access to all chat functionality and features
Tips and Tricks
Use the chat functionality to provide quick and personalized service to your customers
Monitor customer activity in real-time to understand their needs and preferences
Utilize the chat module to improve conversion rates and increase sales
BYOB ‑ Build Your Own Bundles
BYOB ‑ Build Your Own Bundles is a Shopify app that allows you to create custom bundle pages on your store. With this app, you can boost your average order value by allowing customers to mix and match products on a single page. The app offers various discount options, such as percentage, fixed price, tiered discounts, and buy x get y. It also provides two order formats to sync with your inventory systems and avoid discount conflicts. The template design is fully customizable, and the app integrates seamlessly with subscription apps. The app also comes with a responsive mobile-ready dashboard for easy management.
Create custom bundle pages
Boost average order value
Sync with inventory systems
Support various discount options
Customize template design
Integrate with subscription apps
Responsive mobile-ready dashboard
Includes basic features and up to 200 bundle orders per month.
Includes unlimited bundles and up to 200 bundle orders per month.
Includes unlimited bundles and up to 500 bundle orders per month.
Includes unlimited bundles and up to 900 bundle orders per month.
Tips and Tricks
Create attractive bundle pages with clear product images and descriptions.
Offer different discount options to entice customers to purchase bundles.
Sync your inventory systems to ensure accurate stock levels.
Customize the template design to match your brand.
Integrate with subscription apps to offer bundle subscriptions.
Regularly check the mobile dashboard for updates and insights.
Gladly is a customer service platform that helps ecommerce brands transform their customer service to grow customer loyalty. With Gladly, brands can have a single, ticket-free view of a customer's lifelong history, with all communication channels threaded into a single stream. The platform also offers personalized self-service based on customer information, and helps cut costs and complexity with a single platform that includes voice, email, SMS, chat, and social messaging. Gladly also allows brands to match customers to agents based on real-time history or skills.
Transform customer service to grow customer loyalty
Single, ticket-free view of a customer's lifelong history
All communication channels threaded into a single stream
Personalized self-service based on customer information
Cut costs and complexity with a single platform
Match customers to agents based on real-time history or skills
Packages start at $1500/month for up to 10 seats. Includes all channels (email, chat, telephony, SMS, social) out-of-the-box.
Tips and Tricks
Use Gladly to have a single view of a customer's history with your brand, eliminating the need for tickets.
Take advantage of Gladly's threaded communication channels to easily manage customer conversations.
Personalize self-service options for customers based on their information.
Cut costs and complexity by using Gladly as a single platform for all communication channels.
Match customers to agents based on real-time history or skills to provide better customer service.
Simile | Visual Search
Simile | Visual Search is a Shopify app that allows you to accelerate conversions by providing engaging and advanced ways for customers to search for products they love in your store. With Simile, you can empower customers to use photos they’ve taken or found through social media to find visually similar products from your product catalog. In addition, you can enhance your product discovery through advanced filters and fast search results.
AI-Powered Visual Search to find visually similar products in your product catalog
Instant search and collection filters
Plug and play with easy one-click installation and background sync
Up to 500 products, Visual Search
Remove Powered by Simile.ai branding, Visual Search
Up to 2500 products (Priced is $14.99 for no limit products), All Starter Features, Instant search, Collection filter
Up to 2500 products (Price is $29.99 for no limit products), All Lite Features, Data analytics
Tips and Tricks
Optimize your product images to ensure accurate visual search results
Use descriptive and relevant metafields to improve search engine optimization
Leverage social proof and trust badges to enhance customer trust and increase conversions
Chatdesk ‑ 24/7 Support
Chatdesk ‑ 24/7 Support is a Shopify app that allows you to provide real-human support to your customers across various channels such as social media, email, chat, and SMS. With on-demand agents available 24/7, you can ensure that your customers receive prompt and high-quality support at all times. The app also helps you engage with your customers better by delivering support that is always on-brand. You can scale your support faster without the need to hire, train, or manage support teams. With Chatdesk ‑ 24/7 Support, you can increase conversions and achieve high customer satisfaction without any additional effort.
Delight customers with real-human support on social media, email, chat, and SMS.
Provide 24/7 support, including weekends and holidays, with on-demand agents
Engage customers better with high-quality support that is always on-brand
Scale support faster without ever hiring, training or managing support teams
Increase conversions and achieve high CSAT with zero additional effort
First 100 tickets free. Zero setup fee for social support. Launch support from Chatdesk's Client Success Team. Support available for Facebook and Instagram.
Includes 100 solved tickets per month. Comes out to $2.50 per ticket. Support available for Facebook, Instagram, TikTok, and Twitter.
Includes 400 solved tickets per month. Advanced tickets included (e.g. returns, order status, cancellations, etc). Support available for Facebook, Instagram, Twitter, TikTok, live chat, and email.
Tips and Tricks
Use Chatdesk ‑ 24/7 Support to provide real-human support to your customers across various channels.
Ensure that your customers receive prompt and high-quality support at all times.
Engage with your customers better by delivering support that is always on-brand.
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