Top 10 Support Ticket Management Shopify Apps

Overview

Tidio Live Chat & AI Chatbots is an all-in-one customer experience solution for Shopify stores. It allows you to provide excellent customer service and turn passive visitors into active buyers. With real-time live chat, you can quickly solve problems and sell proactively. The AI chatbots help increase sales and immediately answer common customer questions. You can also preview carts, check order history, and recommend products directly in the chat. Tidio Live Chat & AI Chatbots makes managing customer messages simple and efficient, acting as a strong helpdesk solution for your team.

Key Features

• Real-time live chat with visitors

• AI chatbots for sales and support

• Preview carts, check order history, and recommend products

• Easy installation and setup

• Manage and resolve customer requests with a simple ticketing system

Plans

Tips and Tricks

• Use the live chat feature to talk to your visitors and solve problems in real-time

• Take advantage of the AI chatbots to automate sales and support processes

• Preview carts, check order history, and recommend products to customers directly in the chat

Overview

HelpCenter | FAQ Chat Helpdesk is a Shopify app that helps improve customer service by providing a branded FAQ page, live chat, and automated chatbots. With HelpCenter, you can answer frequently asked questions before they even reach your inbox, provide self-support with a self-service widget, and centralize customer inquiries from multiple channels. The app also offers product tabs with descriptions and a help desk ticketing system.

Key Features

• Create a branded FAQ page using templates

• Offer live chat and automated chatbots for real-time customer support

• Manage customer inquiries from multiple channels in one help desk

• Provide product tabs with descriptions for easy navigation

• Design a self-service widget for 24/7 self-support

Plans

Tips and Tricks

• Customize your FAQ page to match your brand's design and tone

• Use chatbots to automate responses to common customer inquiries

• Centralize all customer inquiries in one help desk for easy management

Overview

Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.

Key Features

• Centralize every order and conversation in one view

• Reduce checkout friction with self-service resources

• Turn support agents into sales reps

• Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs

• Get full customer context before answering

• View, edit, and cancel Shopify orders within Gorgias

• Track team activity and support metrics on live dashboards

• Instantly answer shopper questions with self-service menus

Plans

Tips and Tricks

• Use self-service resources to reduce support ticket volume

• Train your support agents to upsell and cross-sell during customer conversations

• Monitor key support metrics to identify areas for improvement

Overview

Zendesk enables customer interactions across various channels like messaging, phone, chat, email, and social media. This app integrates with Shopify Support and Chat, providing agents with all the necessary information to respond to customer inquiries efficiently. With Zendesk, agents can focus on building customer relationships and resolving issues quickly, as everything they need is in one place. The app offers a 14-day free trial, and additional charges may apply.

Key Features

• Efficient customer service ticket management

• Integration with popular apps like Mailchimp, Trustpilot, and Yotpo

• Live chat support for storefronts

• Access to relevant customer data for faster ticket resolution

• Process refunds and cancellations directly from Zendesk Support

• Embed live chat in any storefront with a click of a button

Plans

Tips and Tricks

• Utilize the integration with popular apps like Mailchimp and Yotpo to streamline your customer service and marketing efforts.

• Take advantage of the live chat feature to provide real-time support to your customers.

• Make use of the customer data available in Zendesk to personalize your interactions and provide more efficient support.

Overview

DelightChat's omnichannel customer support inbox helps streamline customer service, improve team productivity, and provide excellent service to customers. It also offers WhatsApp marketing features, such as sending broadcasts and running marketing campaigns using customer segments. DelightChat helps you get official WhatsApp Business API access for your brand.

Key Features

• Manage customer chats from WhatsApp, Instagram, Facebook, Email & Live Chat

• Assign chats to team members, reply faster with templates and automations

• Send WhatsApp Broadcast campaigns to your customer lists and increase sales

• Recover Abandoned Carts, send Order Tracking link, increase Retention Marketing

• Get Official WhatsApp Business API access and Green Tick

Plans

Tips and Tricks

• Use DelightChat to manage customer chats from multiple channels, including WhatsApp, Instagram, Facebook, Email, and Live Chat.

• Assign chats to team members and reply faster using templates and automations.

• Take advantage of WhatsApp Broadcast campaigns to reach your customer lists and increase sales.

• Recover abandoned carts and send order tracking links to improve customer retention.

• Get official WhatsApp Business API access and the Green Tick for your brand.

Overview

Live Chat by Combidesk is a Shopify app that provides real-time chat functionality for your webshop. With this app, you can connect with your customers and answer their questions, removing barriers of communication and potentially boosting your conversion rates. It allows you to have a virtual sales representative in your webshop, enabling you to manage more sales and provide quick and personal service.

Key Features

• Real-time chat functionality for your webshop

• Ability to connect with customers and answer their questions

• Improves communication and boosts conversion rates

Plans

Tips and Tricks

• Use the chat functionality to provide quick and personalized service to your customers

• Monitor customer activity in real-time to understand their needs and preferences

• Utilize the chat module to improve conversion rates and increase sales

Overview

BYOB ‑ Build Your Own Bundles is a Shopify app that allows you to create custom bundle pages on your store. With this app, you can boost your average order value by allowing customers to mix and match products on a single page. The app offers various discount options, such as percentage, fixed price, tiered discounts, and buy x get y. It also provides two order formats to sync with your inventory systems and avoid discount conflicts. The template design is fully customizable, and the app integrates seamlessly with subscription apps. The app also comes with a responsive mobile-ready dashboard for easy management.

Key Features

• Create custom bundle pages

• Boost average order value

• Sync with inventory systems

• Support various discount options

• Customize template design

• Integrate with subscription apps

• Responsive mobile-ready dashboard

Plans

Tips and Tricks

• Create attractive bundle pages with clear product images and descriptions.

• Offer different discount options to entice customers to purchase bundles.

• Sync your inventory systems to ensure accurate stock levels.

• Customize the template design to match your brand.

• Integrate with subscription apps to offer bundle subscriptions.

• Regularly check the mobile dashboard for updates and insights.

Overview

Gladly is a customer service platform that helps ecommerce brands transform their customer service to grow customer loyalty. With Gladly, brands can have a single, ticket-free view of a customer's lifelong history, with all communication channels threaded into a single stream. The platform also offers personalized self-service based on customer information, and helps cut costs and complexity with a single platform that includes voice, email, SMS, chat, and social messaging. Gladly also allows brands to match customers to agents based on real-time history or skills.

Key Features

• Transform customer service to grow customer loyalty

• Single, ticket-free view of a customer's lifelong history

• All communication channels threaded into a single stream

• Personalized self-service based on customer information

• Cut costs and complexity with a single platform

• Match customers to agents based on real-time history or skills

Plans

Tips and Tricks

• Use Gladly to have a single view of a customer's history with your brand, eliminating the need for tickets.

• Take advantage of Gladly's threaded communication channels to easily manage customer conversations.

• Personalize self-service options for customers based on their information.

• Cut costs and complexity by using Gladly as a single platform for all communication channels.

• Match customers to agents based on real-time history or skills to provide better customer service.

Overview

Simile | Visual Search is a Shopify app that allows you to accelerate conversions by providing engaging and advanced ways for customers to search for products they love in your store. With Simile, you can empower customers to use photos they’ve taken or found through social media to find visually similar products from your product catalog. In addition, you can enhance your product discovery through advanced filters and fast search results.

Key Features

• AI-Powered Visual Search to find visually similar products in your product catalog

• Instant search and collection filters

• Plug and play with easy one-click installation and background sync

Plans

Tips and Tricks

• Optimize your product images to ensure accurate visual search results

• Use descriptive and relevant metafields to improve search engine optimization

• Leverage social proof and trust badges to enhance customer trust and increase conversions

Overview

Chatdesk ‑ 24/7 Support is a Shopify app that allows you to provide real-human support to your customers across various channels such as social media, email, chat, and SMS. With on-demand agents available 24/7, you can ensure that your customers receive prompt and high-quality support at all times. The app also helps you engage with your customers better by delivering support that is always on-brand. You can scale your support faster without the need to hire, train, or manage support teams. With Chatdesk ‑ 24/7 Support, you can increase conversions and achieve high customer satisfaction without any additional effort.

Key Features

• Delight customers with real-human support on social media, email, chat, and SMS.

• Provide 24/7 support, including weekends and holidays, with on-demand agents

• Engage customers better with high-quality support that is always on-brand

• Scale support faster without ever hiring, training or managing support teams

• Increase conversions and achieve high CSAT with zero additional effort

Plans

Tips and Tricks

• Use Chatdesk ‑ 24/7 Support to provide real-human support to your customers across various channels.

• Ensure that your customers receive prompt and high-quality support at all times.

• Engage with your customers better by delivering support that is always on-brand.