Top 10 Support Shopify Apps
Providing excellent customer support is essential for building trust, increasing customer satisfaction, and driving repeat purchases. Shopify support apps offer a range of features to help you streamline and enhance your customer support processes. These apps provide tools for managing support tickets, live chat support, knowledge base management, and order tracking notifications. By leveraging these apps, you can easily manage and respond to customer inquiries, provide real-time support, and keep customers informed about the status of their orders. Additionally, support apps offer analytics and reporting capabilities to help you measure customer satisfaction, track response times, and optimize your support team's performance. By providing exceptional support, you can build long-term customer relationships, increase customer loyalty, and drive growth for your business.
Table of contents
Printful: Print on Demand
4,309 reviews
Overview
Printful: Print on Demand is a print-on-demand dropshipping supplier that helps you create and sell custom products. With Printful, you can start or expand your online business by taking full control of your ideas, time, and finances. Printful takes care of printing, packaging, and shipping your products to your customers, allowing you to focus on growing your business.
Key Features
Quick and easy set-up
Easy-to-use design tools
High-quality products
Custom branding options
Integration with eBay, Etsy, Amazon, and Storenvy
Plans
Free plan
Free
Printful charges users for order fulfillment and shipping.
Tips and Tricks
Use high-quality designs to attract customers
Offer custom branding options to enhance your brand image
Regularly update your product offerings to keep customers engaged
CedCommerce Google Feed
1,490 reviews
Overview
CedCommerce Google Feed is a powerful Shopify app that allows you to easily manage feed and orders for multiple Google programs. With this app, you can sync your products to Google in real-time, target multiple countries, and create Google Shopping Ads. You can also view detailed reports for your Ads performance and manage unlimited Google orders. The app offers advanced features such as profiling, order sync, and Pmax campaigns to help you drive more traffic and increase sales. With CedCommerce Google Feed, you can streamline your Google feed management and optimize your Google programs for maximum results.
Key Features
Manage feed for multiple Google programs
Sync products to Google
Manage unlimited Google orders
Create Google Shopping Ads
View Ads Report
Profiling - Use custom profile to filter products and add additional attributes
Order sync - Get Google orders created on store automatically from app
Product sync- Sync products to Google in realtime and target multiple countries
Pmax campaign - Boost traffic by Pmax campaigns by setting budget and location
Plans
Free plan
Free
Manage 500 SKUs, target single country, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders
Bronze plan
$4/month
Manage 2000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders
Silver plan
$13/month
Manage 6000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders
Gold plan
$19/month
Manage 15000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders
Tips and Tricks
Use custom profiles to filter products and add additional attributes for better targeting
Take advantage of Pmax campaigns to boost traffic and increase sales
Regularly review and analyze your Ads performance to optimize your Google programs
Buddha Mega Menu & Navigation
1,207 reviews
Overview
Buddha Mega Menu & Navigation is a powerful app that allows you to create advanced mega menus for your Shopify store. With just a few clicks, you can design beautiful menus that will enhance the look and functionality of your store. Your customers can easily navigate through your products, collections, and pages directly from the menu, making it easier for them to find what they're looking for. The app offers a range of features, including different submenu designs, customizable menu items, image and video integration, countdown timers, and the ability to translate menus into different languages. With Buddha Mega Menu & Navigation, you can create a seamless and user-friendly navigation experience for your customers.
Key Features
Create advanced mega menus in minutes
Improve the look of your store with beautiful menus
Add to cart and navigate through categories directly from the menu
Choose from 4 submenu designs: Tree, Simple, Tabbed, and Contact
Link menus to any product, collection, or page in your store
Customize menus with images, countdown timers, labels, badges, and videos
Translate menus into any language with 1 click
Plans
Free
Free
Unlimited Tree / Flyout & Mega Menus, Unlimited Menu Items & Link Lists, Collection, Product & Page Images (5 each), Icons, No Watermark
Mega Zen
$9.95/month
14 days Free Trial, All features from Free plan + Tabs, Contact, Unlimited Images, Videos, Badges, Add to Cart, Countdown, Translate menu
Tips and Tricks
Use eye-catching images and videos in your menus to attract customers' attention
Highlight your best-selling products or promotions with countdown timers and badges
Translate your menus into different languages to cater to a global audience
Optimize your menus for search engines by including relevant keywords and meta tags
Integrate your menus with your email marketing campaigns to drive more sales
teelaunch: Print on Demand
627 reviews
Overview
teelaunch: Print on Demand is a Shopify app that allows you to start your dream business with no upfront costs. With teelaunch, you can easily create and sell print on demand products. They offer worldwide production for faster delivery and have a wide range of products to choose from. With an experienced team that has been in the industry for 8 years, teelaunch provides high-quality products and excellent customer service. The app is also integrated with Shopify, making it easy to use directly in your Shopify admin.
Key Features
Start your dream business with no upfront costs
Print on demand products
Worldwide production for faster delivery
Wide range of products to choose from
Experienced team with 8 years in the industry
Integrated app for seamless use in Shopify admin
Plans
Free
Free
Free to install and use
Tips and Tricks
Use high-quality images to showcase your products
Offer personalized product options to attract more customers
Optimize your store's navigation and search for better user experience
Utilize social proof to build trust with your customers
Implement SEO strategies to improve your store's visibility
Use email marketing to engage with your customers and drive sales
Willdesk‑Live Chat, Helpdesk
618 reviews
Overview
Willdesk‑Live Chat, Helpdesk is an all-in-one support and marketing platform that helps turn customer service into a profit center. It offers features such as order tracking, FAQ page, help center, live chat, email integration, and social media ticketing system. With Willdesk, you can improve customer satisfaction, enhance conversions, and streamline your Shopify store operations. The app also supports multiple stores and allows customization of fonts, FAQs, and style.
Key Features
Centralize all your support tickets in one place
Get the full customer picture
Customize widget in your brand style
Manage the inbox tickets from multiple social media, Emails in one platform
Multi-store integration with support for customization of Fonts, FAQs, and Style
Plans
Free
Free
Unlimited agent seats, 50 conversations, order track 20 orders, live chat & email integration, unlimited FAQ, Whatsapp and Messenger integration, multiple stores
Basic
$9.90/month
Unlimited agent seats, 300 conversations, order track 200 orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores
Pro
$29.90/month
Unlimited agent seats, 2000 conversations, order track 2000 orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores
Advance
$99.90/month
Unlimited agent seats, unlimited conversations, order track unlimited orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores
Tips and Tricks
Use the centralize support ticket feature to streamline your customer service operations
Take advantage of the full customer picture feature to provide personalized support
Customize the widget to match your brand's style and enhance your store's design
Gorgias ‑ Helpdesk & Live Chat
595 reviews
Overview
Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.
Key Features
Centralize every order and conversation in one view
Reduce checkout friction with self-service resources
Turn support agents into sales reps
Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs
Get full customer context before answering
View, edit, and cancel Shopify orders within Gorgias
Track team activity and support metrics on live dashboards
Instantly answer shopper questions with self-service menus
Plans
Starter plan
$10/month
Includes 3 customer support agents and 50 tickets per month
Basic plan
$60/month
Includes unlimited customer support agents, 300 tickets per month, and live chat
Pro plan
$360/month
Includes unlimited customer support agents, 2000 tickets, live chat, and customer service
Advanced plan
$900/month
Includes unlimited customer support agents, 5000 tickets, live chat, and customer service
Tips and Tricks
Use self-service resources to reduce support ticket volume
Train your support agents to upsell and cross-sell during customer conversations
Monitor key support metrics to identify areas for improvement
B2B/Wholesale Solution
470 reviews
Overview
B2B/Wholesale Solution is an all-in-one solution for merchants looking to streamline their wholesale business. With features like custom pricing, wholesaler registration, order limits, and tax control, this app provides a seamless shopping experience for B2B customers. It also offers discount codes, custom shipping rates, quantity increments, and price lists per customer. With the ability to import/export custom pricing rules and an API for pricing customization, this app is highly flexible and customizable to fit your specific needs.
Key Features
Custom pricing for wholesale customers
Wholesaler registration form
Order limits
Tax control
Discount codes for wholesale customers
Custom shipping rate
Import/export custom pricing rules
Quantity increment for wholesalers
Price list per customer
Apply extra fee for wholesale orders
Plans
Essential Plan
$25/month
UNLIMITED quantity break, create registration forms, verify registration requests, auto tag customers/orders, add custom notes
Advanced Plan
$50/month
Custom pricing, tax incl/excl display, tax-exempt on cart, discount code, order limits, multi-currency, shipping rate, qty increment, extra fee, BOGO
Platinum
$100/month
All features, custom price list per customers, API for pricing customization
Free Forever
Free
All features, for development stores, for partner test store, for stores under Shopify free trial, friendly for developers/agencies
Tips and Tricks
Use custom pricing to establish strong relationships with wholesale customers
Offer quantity breaks and extra fees to incentivize bulk purchases
Customize shipping rates for different wholesaler groups
B2B Login/Lock & Hide Price
408 reviews
Overview
B2B Login/Lock & Hide Price is a powerful Shopify app that allows you to control access to specific content on your store. With this app, you can lock pages from retail customers and show them only to wholesale customers. You can also hide prices from guests, requiring them to log in or enter passcodes to view. Additionally, you can hide products from any pages on your store, such as the homepage, search page, and collection page. You can even password protect pages and require customers to enter passcodes to access them. Furthermore, you can allow customers to access pages via secret URLs or by subscribing to newsletters. This app is perfect for businesses that want to create a B2B experience and control access to certain content for specific customers.
Key Features
Control access to specific content
Lock pages from retail customers and show them to wholesale customers
Hide prices from guests and require login or passcodes to view
Hide products from any pages, such as homepage, search page, and collection page
Password protect pages and require passcodes to access
Allow customers to access pages via secret URLs or by subscribing to newsletters
Plans
Free Plan
Free
Restrict access under Login/Custom Content, Redirect users after login, All features FREE forever for Development/Trial Stores
Pro Plan
$5/month
Restrict Specific Collections, Products, URLs, Show Password Protected Page, Create multiple accessibility rules, Define a specific time period
Plus
$10/month or $108/year and save 10%
Lock pages based on customer tags, Hide Price for all Customers, Disable the Create an Account, Multiple passcodes in CSV
Platinum
$25/month or $264/year and save 12%
Hide Price per product, Hide Price per customer's tags, Hide add to cart button, Show Price and Hide add to cart
Tips and Tricks
Use B2B Login/Lock & Hide Price to create a personalized B2B experience for your wholesale customers
Customize the restricted content and specify the pages you want to lock
Hide products in the online store from restricted customers to create a more exclusive shopping experience
Wishlist ‑ Wishify
401 reviews
Overview
Wishlist ‑ Wishify is a Shopify app that allows customers to create wishlists of their favorite items. With this app, customers can easily save their favorite products for later viewing, increasing the chances of making a sale. The app also enables customers to share their wishlists via email and social platforms like Facebook, WhatsApp, and Twitter, helping to boost sales and attract new users to your store. Additionally, Wishlist ‑ Wishify integrates with the add to cart feature for quick checkout, making it convenient for customers to purchase their desired items. The app also offers a guest wishlist feature, allowing users to create an account for easy access to their wishlist. Please note that the app does not work on quick view.
Key Features
Allow customers to create wishlists
Share wishlist via social platforms
Customize wishlist button and email reminders
Integration with add to cart feature
Guest wishlist feature
Plans
Free Plan
Free
Up to 100 Wishlist items/month for store, customize color/text of wishlist button, free app setup, wishlist page in main menu
Professional Plan
$5.99/month
1000 wishlist items/month, share wishlist, widget on collection page, guest wishlist, heart icon in header, customize button to match theme
Premium Plan
$12.99/month
Up to 3000 wishlist items/month for store, all features of Professional plan, full reports
Advanced Plan
$29.99/month
Up to 10,000 wishlist items/month for store, automatic wishlist reminder emails, all features of Professional plan
Tips and Tricks
Encourage customers to create wishlists by highlighting the benefits of saving their favorite items for later
Promote wishlist sharing on social media platforms to attract new customers
Customize the wishlist button and email reminders to match your store's branding
Wishlist King
299 reviews
Overview
Wishlist King is a fully customizable wishlist app that enhances your customers' shopping flow and assists in conversion. It allows customers to keep track of their favorite products and makes it easier for them to purchase when ready. With Wishlist King, you can get insights into what is popular and send wishlist-related emails to nudge customers towards making a purchase. The app seamlessly integrates with all Shopify themes and offers free setup and customizations to ensure everything looks and works great. You can also migrate and import existing wishlists from other apps.
Key Features
One-click wishlist functionality
Seamless integration with all Shopify themes
Free setup and customizations
Klaviyo integration for wishlist-related emails
Full functionality with no usage restrictions
Plans
Basic Shopify
$4.95/month
Unlimited wishlist functionality for Shopify Basic Stores
Shopify
$19/month
Unlimited wishlist functionality for Shopify Standard Stores
Advanced Shopify
$29/month
Unlimited wishlist functionality for Shopify Advanced Stores
Shopify Plus
$49/month
Unlimited wishlist functionality for Shopify Plus Stores. Priority Support.
Tips and Tricks
Use Wishlist King to enhance the shopping experience for your customers by allowing them to easily keep track of their favorite products.
Take advantage of the Klaviyo integration to send wishlist-related emails and encourage customers to make a purchase.
Customize the app to match your store's branding and design for a seamless shopping experience.
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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