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Top 10 Support Shopify Apps

Providing excellent customer support is essential for building trust, increasing customer satisfaction, and driving repeat purchases. Shopify support apps offer a range of features to help you streamline and enhance your customer support processes. These apps provide tools for managing support tickets, live chat support, knowledge base management, and order tracking notifications. By leveraging these apps, you can easily manage and respond to customer inquiries, provide real-time support, and keep customers informed about the status of their orders. Additionally, support apps offer analytics and reporting capabilities to help you measure customer satisfaction, track response times, and optimize your support team's performance. By providing exceptional support, you can build long-term customer relationships, increase customer loyalty, and drive growth for your business.

Table of contents

  1. Printful: Print on Demand
  2. CedCommerce Google Feed
  3. Buddha Mega Menu & Navigation
  4. teelaunch: Print on Demand
  5. Willdesk‑Live Chat, Helpdesk
  6. Gorgias ‑ Helpdesk & Live Chat
  7. B2B/Wholesale Solution
  8. B2B Login/Lock & Hide Price
  9. Wishlist ‑ Wishify
  10. Wishlist King
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Printful: Print on Demand

4,309 reviews

Categories

Selling products

Store management

Selling methods

Managing orders

Dropshipping

Overview

Printful: Print on Demand is a print-on-demand dropshipping supplier that helps you create and sell custom products. With Printful, you can start or expand your online business by taking full control of your ideas, time, and finances. Printful takes care of printing, packaging, and shipping your products to your customers, allowing you to focus on growing your business.

Key Features

  • Quick and easy set-up

  • Easy-to-use design tools

  • High-quality products

  • Custom branding options

  • Integration with eBay, Etsy, Amazon, and Storenvy

Plans

Free plan

Free

Printful charges users for order fulfillment and shipping.

Tips and Tricks

  • Use high-quality designs to attract customers

  • Offer custom branding options to enhance your brand image

  • Regularly update your product offerings to keep customers engaged

Overview

CedCommerce Google Feed is a powerful Shopify app that allows you to easily manage feed and orders for multiple Google programs. With this app, you can sync your products to Google in real-time, target multiple countries, and create Google Shopping Ads. You can also view detailed reports for your Ads performance and manage unlimited Google orders. The app offers advanced features such as profiling, order sync, and Pmax campaigns to help you drive more traffic and increase sales. With CedCommerce Google Feed, you can streamline your Google feed management and optimize your Google programs for maximum results.

Key Features

  • Manage feed for multiple Google programs

  • Sync products to Google

  • Manage unlimited Google orders

  • Create Google Shopping Ads

  • View Ads Report

  • Profiling - Use custom profile to filter products and add additional attributes

  • Order sync - Get Google orders created on store automatically from app

  • Product sync- Sync products to Google in realtime and target multiple countries

  • Pmax campaign - Boost traffic by Pmax campaigns by setting budget and location

Plans

Free plan

Free

Manage 500 SKUs, target single country, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders

Bronze plan

$4/month

Manage 2000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders

Silver plan

$13/month

Manage 6000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders

Gold plan

$19/month

Manage 15000 SKUs, target multiple countries, manual/automated feed setup, create Google Shopping Ads, view Ads Report, manage unlimited orders

Tips and Tricks

  • Use custom profiles to filter products and add additional attributes for better targeting

  • Take advantage of Pmax campaigns to boost traffic and increase sales

  • Regularly review and analyze your Ads performance to optimize your Google programs

Overview

Buddha Mega Menu & Navigation is a powerful app that allows you to create advanced mega menus for your Shopify store. With just a few clicks, you can design beautiful menus that will enhance the look and functionality of your store. Your customers can easily navigate through your products, collections, and pages directly from the menu, making it easier for them to find what they're looking for. The app offers a range of features, including different submenu designs, customizable menu items, image and video integration, countdown timers, and the ability to translate menus into different languages. With Buddha Mega Menu & Navigation, you can create a seamless and user-friendly navigation experience for your customers.

Key Features

  • Create advanced mega menus in minutes

  • Improve the look of your store with beautiful menus

  • Add to cart and navigate through categories directly from the menu

  • Choose from 4 submenu designs: Tree, Simple, Tabbed, and Contact

  • Link menus to any product, collection, or page in your store

  • Customize menus with images, countdown timers, labels, badges, and videos

  • Translate menus into any language with 1 click

Plans

Free

Free

Unlimited Tree / Flyout & Mega Menus, Unlimited Menu Items & Link Lists, Collection, Product & Page Images (5 each), Icons, No Watermark

Mega Zen

$9.95/month

14 days Free Trial, All features from Free plan + Tabs, Contact, Unlimited Images, Videos, Badges, Add to Cart, Countdown, Translate menu

Tips and Tricks

  • Use eye-catching images and videos in your menus to attract customers' attention

  • Highlight your best-selling products or promotions with countdown timers and badges

  • Translate your menus into different languages to cater to a global audience

  • Optimize your menus for search engines by including relevant keywords and meta tags

  • Integrate your menus with your email marketing campaigns to drive more sales

Overview

teelaunch: Print on Demand is a Shopify app that allows you to start your dream business with no upfront costs. With teelaunch, you can easily create and sell print on demand products. They offer worldwide production for faster delivery and have a wide range of products to choose from. With an experienced team that has been in the industry for 8 years, teelaunch provides high-quality products and excellent customer service. The app is also integrated with Shopify, making it easy to use directly in your Shopify admin.

Key Features

  • Start your dream business with no upfront costs

  • Print on demand products

  • Worldwide production for faster delivery

  • Wide range of products to choose from

  • Experienced team with 8 years in the industry

  • Integrated app for seamless use in Shopify admin

Plans

Free

Free

Free to install and use

Tips and Tricks

  • Use high-quality images to showcase your products

  • Offer personalized product options to attract more customers

  • Optimize your store's navigation and search for better user experience

  • Utilize social proof to build trust with your customers

  • Implement SEO strategies to improve your store's visibility

  • Use email marketing to engage with your customers and drive sales

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Willdesk‑Live Chat, Helpdesk

618 reviews

Overview

Willdesk‑Live Chat, Helpdesk is an all-in-one support and marketing platform that helps turn customer service into a profit center. It offers features such as order tracking, FAQ page, help center, live chat, email integration, and social media ticketing system. With Willdesk, you can improve customer satisfaction, enhance conversions, and streamline your Shopify store operations. The app also supports multiple stores and allows customization of fonts, FAQs, and style.

Key Features

  • Centralize all your support tickets in one place

  • Get the full customer picture

  • Customize widget in your brand style

  • Manage the inbox tickets from multiple social media, Emails in one platform

  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Plans

Free

Free

Unlimited agent seats, 50 conversations, order track 20 orders, live chat & email integration, unlimited FAQ, Whatsapp and Messenger integration, multiple stores

Basic

$9.90/month

Unlimited agent seats, 300 conversations, order track 200 orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores

Pro

$29.90/month

Unlimited agent seats, 2000 conversations, order track 2000 orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores

Advance

$99.90/month

Unlimited agent seats, unlimited conversations, order track unlimited orders, live chat & email integration, help center, Whatsapp and Messenger integration, multiple stores

Tips and Tricks

  • Use the centralize support ticket feature to streamline your customer service operations

  • Take advantage of the full customer picture feature to provide personalized support

  • Customize the widget to match your brand's style and enhance your store's design

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Gorgias ‑ Helpdesk & Live Chat

595 reviews

Overview

Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.

Key Features

  • Centralize every order and conversation in one view

  • Reduce checkout friction with self-service resources

  • Turn support agents into sales reps

  • Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs

  • Get full customer context before answering

  • View, edit, and cancel Shopify orders within Gorgias

  • Track team activity and support metrics on live dashboards

  • Instantly answer shopper questions with self-service menus

Plans

Starter plan

$10/month

Includes 3 customer support agents and 50 tickets per month

Basic plan

$60/month

Includes unlimited customer support agents, 300 tickets per month, and live chat

Pro plan

$360/month

Includes unlimited customer support agents, 2000 tickets, live chat, and customer service

Advanced plan

$900/month

Includes unlimited customer support agents, 5000 tickets, live chat, and customer service

Tips and Tricks

  • Use self-service resources to reduce support ticket volume

  • Train your support agents to upsell and cross-sell during customer conversations

  • Monitor key support metrics to identify areas for improvement

Overview

B2B/Wholesale Solution is an all-in-one solution for merchants looking to streamline their wholesale business. With features like custom pricing, wholesaler registration, order limits, and tax control, this app provides a seamless shopping experience for B2B customers. It also offers discount codes, custom shipping rates, quantity increments, and price lists per customer. With the ability to import/export custom pricing rules and an API for pricing customization, this app is highly flexible and customizable to fit your specific needs.

Key Features

  • Custom pricing for wholesale customers

  • Wholesaler registration form

  • Order limits

  • Tax control

  • Discount codes for wholesale customers

  • Custom shipping rate

  • Import/export custom pricing rules

  • Quantity increment for wholesalers

  • Price list per customer

  • Apply extra fee for wholesale orders

Plans

Essential Plan

$25/month

UNLIMITED quantity break, create registration forms, verify registration requests, auto tag customers/orders, add custom notes

Advanced Plan

$50/month

Custom pricing, tax incl/excl display, tax-exempt on cart, discount code, order limits, multi-currency, shipping rate, qty increment, extra fee, BOGO

Platinum

$100/month

All features, custom price list per customers, API for pricing customization

Free Forever

Free

All features, for development stores, for partner test store, for stores under Shopify free trial, friendly for developers/agencies

Tips and Tricks

  • Use custom pricing to establish strong relationships with wholesale customers

  • Offer quantity breaks and extra fees to incentivize bulk purchases

  • Customize shipping rates for different wholesaler groups

Overview

B2B Login/Lock & Hide Price is a powerful Shopify app that allows you to control access to specific content on your store. With this app, you can lock pages from retail customers and show them only to wholesale customers. You can also hide prices from guests, requiring them to log in or enter passcodes to view. Additionally, you can hide products from any pages on your store, such as the homepage, search page, and collection page. You can even password protect pages and require customers to enter passcodes to access them. Furthermore, you can allow customers to access pages via secret URLs or by subscribing to newsletters. This app is perfect for businesses that want to create a B2B experience and control access to certain content for specific customers.

Key Features

  • Control access to specific content

  • Lock pages from retail customers and show them to wholesale customers

  • Hide prices from guests and require login or passcodes to view

  • Hide products from any pages, such as homepage, search page, and collection page

  • Password protect pages and require passcodes to access

  • Allow customers to access pages via secret URLs or by subscribing to newsletters

Plans

Free Plan

Free

Restrict access under Login/Custom Content, Redirect users after login, All features FREE forever for Development/Trial Stores

Pro Plan

$5/month

Restrict Specific Collections, Products, URLs, Show Password Protected Page, Create multiple accessibility rules, Define a specific time period

Plus

$10/month or $108/year and save 10%

Lock pages based on customer tags, Hide Price for all Customers, Disable the Create an Account, Multiple passcodes in CSV

Platinum

$25/month or $264/year and save 12%

Hide Price per product, Hide Price per customer's tags, Hide add to cart button, Show Price and Hide add to cart

Tips and Tricks

  • Use B2B Login/Lock & Hide Price to create a personalized B2B experience for your wholesale customers

  • Customize the restricted content and specify the pages you want to lock

  • Hide products in the online store from restricted customers to create a more exclusive shopping experience

Overview

Wishlist ‑ Wishify is a Shopify app that allows customers to create wishlists of their favorite items. With this app, customers can easily save their favorite products for later viewing, increasing the chances of making a sale. The app also enables customers to share their wishlists via email and social platforms like Facebook, WhatsApp, and Twitter, helping to boost sales and attract new users to your store. Additionally, Wishlist ‑ Wishify integrates with the add to cart feature for quick checkout, making it convenient for customers to purchase their desired items. The app also offers a guest wishlist feature, allowing users to create an account for easy access to their wishlist. Please note that the app does not work on quick view.

Key Features

  • Allow customers to create wishlists

  • Share wishlist via social platforms

  • Customize wishlist button and email reminders

  • Integration with add to cart feature

  • Guest wishlist feature

Plans

Free Plan

Free

Up to 100 Wishlist items/month for store, customize color/text of wishlist button, free app setup, wishlist page in main menu

Professional Plan

$5.99/month

1000 wishlist items/month, share wishlist, widget on collection page, guest wishlist, heart icon in header, customize button to match theme

Premium Plan

$12.99/month

Up to 3000 wishlist items/month for store, all features of Professional plan, full reports

Advanced Plan

$29.99/month

Up to 10,000 wishlist items/month for store, automatic wishlist reminder emails, all features of Professional plan

Tips and Tricks

  • Encourage customers to create wishlists by highlighting the benefits of saving their favorite items for later

  • Promote wishlist sharing on social media platforms to attract new customers

  • Customize the wishlist button and email reminders to match your store's branding

Overview

Wishlist King is a fully customizable wishlist app that enhances your customers' shopping flow and assists in conversion. It allows customers to keep track of their favorite products and makes it easier for them to purchase when ready. With Wishlist King, you can get insights into what is popular and send wishlist-related emails to nudge customers towards making a purchase. The app seamlessly integrates with all Shopify themes and offers free setup and customizations to ensure everything looks and works great. You can also migrate and import existing wishlists from other apps.

Key Features

  • One-click wishlist functionality

  • Seamless integration with all Shopify themes

  • Free setup and customizations

  • Klaviyo integration for wishlist-related emails

  • Full functionality with no usage restrictions

Plans

Basic Shopify

$4.95/month

Unlimited wishlist functionality for Shopify Basic Stores

Shopify

$19/month

Unlimited wishlist functionality for Shopify Standard Stores

Advanced Shopify

$29/month

Unlimited wishlist functionality for Shopify Advanced Stores

Shopify Plus

$49/month

Unlimited wishlist functionality for Shopify Plus Stores. Priority Support.

Tips and Tricks

  • Use Wishlist King to enhance the shopping experience for your customers by allowing them to easily keep track of their favorite products.

  • Take advantage of the Klaviyo integration to send wishlist-related emails and encourage customers to make a purchase.

  • Customize the app to match your store's branding and design for a seamless shopping experience.

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Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

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