Top 10 Returns And Exchanges Shopify Apps
Efficiently managing returns and exchanges is crucial for providing excellent customer service, increasing customer satisfaction, and driving repeat purchases. With Shopify returns and exchanges apps, you can easily streamline and automate your returns and exchanges processes. These apps offer features such as return request forms, return tracking, and integration with popular shipping carriers. You can provide your customers with a seamless and hassle-free returns and exchanges experience, ensuring timely resolution and customer satisfaction. Additionally, returns and exchanges apps provide you with tools to track and analyze return trends, measure customer satisfaction, and optimize your policies and processes. By leveraging these apps, you can enhance customer loyalty, reduce return-related costs, and build long-term customer relationships.
Table of contents
AfterShip Returns
2,012 reviews
Overview
AfterShip Returns is an automated returns solution for brands to save time and recapture revenue on returns. It delivers a seamless returns experience, improves customer satisfaction, and saves time. With AfterShip Returns, you can encourage customers to exchange instead of return, set automation rules, manage returns, and monitor insights in one portal. It also reduces customer anxiety with branded returns pages and automated email updates. Additionally, it helps you manage carriers efficiently with regional return routing and carrier data.
Key Features
Automated returns solution for brands
Seamless returns experience
Improve customer satisfaction
Save time and recapture revenue
Encourage customers to exchange instead of return
Set automation rules
Manage returns and monitor insights
Reduce customer anxiety with branded returns pages
Automated email updates
Manage carriers efficiently
Plans
Free
Free
3 returns/month, branded returns page, returns management portal, email notifications, basic returns window and reasons, manual approval
Essential
$11/month
20 returns/month, all Free features, returns analytics, basic refund and exchange settings, basic routing and eligibility rules
Pro
$119/month
400 returns/month, all Essential features, auto-approve RMA, 1-click exchange, multilingual return pages, automation rules, issue gift card
Premium
$239/month
400 returns/month, all Pro features, auto-refund, exchange for other items, eligibility and automation rules, returns API and webhook
Tips and Tricks
Use AfterShip Returns to automate your returns process and save time
Encourage customers to exchange instead of return to recapture revenue
Set automation rules to streamline your returns management
Monitor insights and analytics to optimize your returns process
Utilize branded returns pages and automated email updates to reduce customer anxiety
Shiprocket: eCommerce Shipping
558 reviews
Overview
Shiprocket: eCommerce Shipping is an app that helps Indian businesses automate shipping operations and fulfill orders worldwide. With Shiprocket, eCommerce and D2C brands can easily ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. Shiprocket offers a range of services including automated shipping workflows, returns and refund management, buyer communication management, and affordable international shipping. It is a comprehensive solution that simplifies the shipping process and enables businesses to deliver their products to customers efficiently and cost-effectively.
Key Features
Automated shipping workflows
Returns and refund management
Buyer communication management
Affordable international shipping
Plans
Free Plan
Free
The Free Plan offers shipping rates starting at Rs 29/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.
Basic Plan
$17/month
The Basic Plan offers shipping rates starting at Rs 21/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.
Advanced Plan
$34/month
The Advanced Plan offers shipping rates starting at Rs 20/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.
Pro Plan
$52/month
The Pro Plan offers shipping rates starting at Rs 19/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.
Tips and Tricks
Use Shiprocket's automated shipping workflows to streamline your shipping process and save time
Take advantage of Shiprocket's returns and refund management feature to easily handle returns and provide excellent customer service
Utilize Shiprocket's buyer communication management tools to keep your customers informed about their orders and enhance their shopping experience
Sorted Returns Center
415 reviews
Overview
Sorted Returns Center is a Shopify app that automates and simplifies the returns, exchanges, refunds, and labels process for your store. With this app, you can benefit from competitive Collect+ and USPS labels or upload your own. It provides a branded returns portal with customizable notifications to keep your customers informed on return progress. You have the power to set rules and return windows, track progress, and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds, and exchanges.
Key Features
Automate and simplify returns, exchanges, refunds, and labels
Benefit from competitive Collect+ and USPS labels or upload your own
Branded returns portal with customizable notifications
Set rules and return windows, track progress, and get insights
Plans
Silver
From $20/month
Includes 100 returns a month, Collect+ and USPS labels, branded returns portal, and more
Gold
From $50/month
Includes 300 returns a month, all features in Silver plan, auto one-click refunds, auto-exchange order creation, and more
Platinum
$500/month
Includes 3500 returns per month, all features in Silver and Gold plans, portal styling assistance, 1 hour support response time, and more
Tips and Tricks
Streamline your returns process with Sorted Returns Center
Customize your returns portal to match your brand
Use the insights provided by Sorted Returns Center to optimize your returns process
Return Prime: Order Returns app
410 reviews
Overview
Return Prime is an app that helps you manage all returns, exchanges, and refunds in one place. With automated requests approval and customizable customer flow, you can streamline the returns process for a more efficient experience. The app allows you to send return labels, offer in-store returns, and refund customers via store credit. You can also connect with your choice of logistics and 3PL providers for a seamless returns operation. Whether you're migrating from another returns app or starting fresh, Return Prime has you covered.
Key Features
Efficient returns management
Automated requests approval
Customizable customer flow
Send return labels
Offer in-store returns
Refund via store credit
Connect with logistics and 3PL
Migrate easily from other returns apps
Plans
Free
Free
Completely free until you do 5 requests a month
Pro
$9.99/month
Choose the Pro plan starting at $9.99/month as you grow
Tips and Tricks
Use Return Prime to automate your returns process and save time
Customize the customer flow to match your brand and policies
Connect with logistics and 3PL providers for a seamless returns operation
ReturnGO Returns & Exchanges
260 reviews
Overview
ReturnGO Returns & Exchanges is a Shopify app that allows you to automate returns and exchanges with a branded self-service return portal. With this app, you can manage all your returns and exchanges in one place and customize your return and exchange policy rules. It provides one-click exchanges for a seamless post-purchase experience. The app also offers automated RMA process and email notifications. Additionally, you can gain actionable insights based on AI and returns data to optimize your returns workflow and increase your bottom line.
Key Features
Automate returns & exchanges with a branded self-service return portal
Manage returns & exchanges in one place
Customize return & exchange policy rules
Provide one-click exchanges
Automated RMA process & email notifications
Actionable insights based on AI and returns data
Plans
Standard
From $17/month
Full returns solution, variant exchange, return labels, unlimited policies, store credit, bonus credit, auto RMA approval, 2 languages
Advanced
From $97/month
All Standard features, product exchange, AI-powered instant store credit, gift returns, item donation, cancel order, app integrations
Pro
From $267/month
All Advanced features, auto-refund, auto-exchange, validate returned stock, packing slip, auto RMA as done, white label portal, 5 languages
Enterprise
From $850/month
Dedicated account manager, 24/7 human customer support, multi-store plan and quota, actionable return insights, data analysis, global solution
Tips and Tricks
Use the branded self-service return portal to provide a seamless returns experience for your customers
Customize your return and exchange policy rules to automate your RMA process
Leverage actionable insights based on AI and returns data to optimize your returns workflow and increase your bottom line
Trackr Order Tracking, Returns
176 reviews
Overview
Trackr Order Tracking, Returns is an all-in-one shipment tracking and returns management app for Shopify. It allows you to easily track orders, create a branded tracking page, automate returns and exchanges, and provide real-time tracking updates from over 900 carriers. With Trackr, you can boost sales with upsells and cross-sells, integrate with Klaviyo and Omnisend for email marketing, and hide carrier names and locations for dropshipping. The app also offers translation capabilities for international customers and provides shipping analytics and reports for valuable insights.
Key Features
Effortlessly track orders and manage returns
Create a branded tracking page for your customers
Automate returns and exchanges
Provide real-time tracking updates from 900+ carriers
Boost sales with upsells and cross-sells
Integrate with Klaviyo and Omnisend for email marketing
Hide carrier names and locations for dropshipping
Translate tracking info for international customers
Gain insights with shipping analytics and reports
Plans
Free Plan
Free
Basic order tracking and returns management
Starter Plan
$9/month
Up to 400 orders per month, branded tracking page, cross-sell and upsell features
Pro Plan
$19/month
Up to 1100 orders per month, additional features like Klaviyo and Omnisend integration
Tips and Tricks
Use the branded tracking page to provide a seamless post-purchase experience for your customers
Automate returns and exchanges to improve customer satisfaction and loyalty
Integrate with Klaviyo and Omnisend to trigger targeted email marketing campaigns based on order status
Hide carrier names and locations to protect your dropshipping suppliers
Take advantage of the translation feature to cater to international customers
Analyze shipping analytics and reports to optimize your shipping strategy
Returnly by Affirm
165 reviews
Overview
Returnly by Affirm is a Shopify app that automates returns and exchanges to save time, increase revenue, and keep your customers coming back. It offers the convenience of self-serve returns, exchanges, and printerless drop-offs, giving your business an edge in customer satisfaction and retention. With Returnly, you can customize your return policy, reasons, branding, and email notifications to provide a seamless and personalized customer experience.
Key Features
Automate returns and exchanges to save time and increase revenue
Offer self-serve returns, exchanges, and printerless drop-offs
Customize return policy, reasons, branding, and email notifications
Save time and revenue with auto-shipping exchanges
Offer easy gift returns and exchanges
Increase convenience with printerless QR code returns
Unlock deeper insights with two-tiers of return reasons
Build and schedule custom return reports
Plans
Starter
From $99/month
14-day free trial. Additional charges may apply.
Tips and Tricks
Customize your return policy and reasons to align with your brand and customer needs
Use automated exchanges to save time and provide a seamless customer experience
Offer easy gift returns and exchanges to enhance customer satisfaction
Loop Returns & Exchanges
102 reviews
Overview
Loop Returns & Exchanges is an app that automates the returns process to reduce costs, retain more revenue, and drive customer loyalty. It offers a customizable returns portal that creates a seamless shopping experience for customers. With Loop, you can optimize return costs with workflows and logistics, incentivize exchanges with bonus credit and instant exchanges, and protect against fraud with custom rules and blocklists. The app also provides a premium experience with at-home pickup and self-serve returns, and allows you to track returns and gain insights into shopper behavior.
Key Features
Automate returns to reduce costs and drive customer loyalty
Customizable returns portal for a seamless shopping experience
Optimize return costs with workflows and logistics
Incentivize exchanges with bonus credit and instant exchanges
Protect against fraud with custom rules and blocklists
Provide a premium experience with at-home pickup and self-serve returns
Track returns and gain insights into shopper behavior
Plans
Flat-Fee Starter Plan
$59/month
For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr
Essential Plan
$165/month
For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr
Advanced Plan
$375/month
For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr
Tips and Tricks
Customize your returns portal to match your brand's look and feel
Use bonus credit and instant exchanges to encourage customers to exchange rather than return items
Set up custom rules and blocklists to protect against fraudulent returns
Offer at-home pickup and self-serve returns to provide a convenient experience for customers
Track returns and analyze shopper behavior to improve your returns process
Rich Returns
61 reviews
Overview
Rich Returns is a returns and exchanges app that automates your return process to save time and improve customer satisfaction. With a custom-branded returns portal, customers can quickly process returns and exchanges. The app also suggests exchanges instead of returns to recapture lost revenue. Additionally, Rich Returns automatically generates prepaid return labels from 50+ carriers worldwide and keeps your customers informed with automated email updates.
Key Features
Streamline your return process to save time and improve customer satisfaction
Create a custom-branded returns portal that integrates with your store
Allow customers to quickly process returns and exchanges
Easily suggest exchanges instead of returns to recapture lost revenue
Automatically generate prepaid return labels from 50+ carriers worldwide
Keep your customers informed throughout the entire returns and exchanges process with automated email updates
Plans
Standard
From $19/month
Includes popular integrations and Shopify Sync
Pro
From $39/month
Includes all Standard features and is perfect for stores scaling their business
Premium
From $99/month
Includes all Pro features and more advanced features to automate returns and exchanges
Plus
From $199/month
Includes all Premium features and offers an enterprise solution to enhance customer experience
Tips and Tricks
Customize your returns portal to maintain a consistent brand image
Use automated email updates to keep your customers informed and happy
Consider suggesting exchanges instead of returns to recapture lost revenue
PostCo: Returns & Exchanges
60 reviews
Overview
PostCo: Returns & Exchanges is a Shopify app that provides a branded returns center focused on revenue retention, upselling returns, and cutting operational costs. With this app, you can fully customize your returns portal's design, automate and customize your return policies, and offer store credit, refunds, and exchanges. It also allows for automated return label generation and a personalized returns flow for a delightful return experience that increases customer loyalty.
Key Features
Customizable returns portal
Automated return policies
Store credit, refunds, and exchanges
Auto label generation
Personalized returns flow
Plans
Basic
$49/month
Includes 20 returns/month, 1 location, 1 carrier, default policy rules, same product exchange, auto refunds and store credit, and auto labels.
Pro
$129/month
Includes all Basic features plus 100 returns/month, 2 locations, unlimited carriers, unlimited policy rules, advanced exchange, international returns, and embedded portal.
Premium
$239/month
Includes all Pro features plus 300 returns/month, unlimited locations, higher-value exchanges, bonus credit, apps integration, questions and insights, and priority support.
Plus
$479/month
Includes all Premium features plus 600 returns/month, ERP and WMS integrations, custom integrations, and dedicated accounts manager.
Tips and Tricks
Customize your returns portal to match your brand's design
Use policy rules to enable specific return outcomes based on your needs
Offer store credit, refunds, and exchanges for equal or higher value products
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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