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Top 10 Returns And Exchanges Shopify Apps

Efficiently managing returns and exchanges is crucial for providing excellent customer service, increasing customer satisfaction, and driving repeat purchases. With Shopify returns and exchanges apps, you can easily streamline and automate your returns and exchanges processes. These apps offer features such as return request forms, return tracking, and integration with popular shipping carriers. You can provide your customers with a seamless and hassle-free returns and exchanges experience, ensuring timely resolution and customer satisfaction. Additionally, returns and exchanges apps provide you with tools to track and analyze return trends, measure customer satisfaction, and optimize your policies and processes. By leveraging these apps, you can enhance customer loyalty, reduce return-related costs, and build long-term customer relationships.

Table of contents

  1. AfterShip Returns
  2. Shiprocket: eCommerce Shipping
  3. Sorted Returns Center
  4. Return Prime: Order Returns app
  5. ReturnGO Returns & Exchanges
  6. Trackr Order Tracking, Returns
  7. Returnly by Affirm
  8. Loop Returns & Exchanges
  9. Rich Returns
  10. PostCo: Returns & Exchanges
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AfterShip Returns

2,012 reviews

Categories

Orders & shipping

Store management

Managing orders

Fulfilling orders

Returns & exchanges

Overview

AfterShip Returns is an automated returns solution for brands to save time and recapture revenue on returns. It delivers a seamless returns experience, improves customer satisfaction, and saves time. With AfterShip Returns, you can encourage customers to exchange instead of return, set automation rules, manage returns, and monitor insights in one portal. It also reduces customer anxiety with branded returns pages and automated email updates. Additionally, it helps you manage carriers efficiently with regional return routing and carrier data.

Key Features

  • Automated returns solution for brands

  • Seamless returns experience

  • Improve customer satisfaction

  • Save time and recapture revenue

  • Encourage customers to exchange instead of return

  • Set automation rules

  • Manage returns and monitor insights

  • Reduce customer anxiety with branded returns pages

  • Automated email updates

  • Manage carriers efficiently

Plans

Free

Free

3 returns/month, branded returns page, returns management portal, email notifications, basic returns window and reasons, manual approval

Essential

$11/month

20 returns/month, all Free features, returns analytics, basic refund and exchange settings, basic routing and eligibility rules

Pro

$119/month

400 returns/month, all Essential features, auto-approve RMA, 1-click exchange, multilingual return pages, automation rules, issue gift card

Premium

$239/month

400 returns/month, all Pro features, auto-refund, exchange for other items, eligibility and automation rules, returns API and webhook

Tips and Tricks

  • Use AfterShip Returns to automate your returns process and save time

  • Encourage customers to exchange instead of return to recapture revenue

  • Set automation rules to streamline your returns management

  • Monitor insights and analytics to optimize your returns process

  • Utilize branded returns pages and automated email updates to reduce customer anxiety

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Shiprocket: eCommerce Shipping

558 reviews

Overview

Shiprocket: eCommerce Shipping is an app that helps Indian businesses automate shipping operations and fulfill orders worldwide. With Shiprocket, eCommerce and D2C brands can easily ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. Shiprocket offers a range of services including automated shipping workflows, returns and refund management, buyer communication management, and affordable international shipping. It is a comprehensive solution that simplifies the shipping process and enables businesses to deliver their products to customers efficiently and cost-effectively.

Key Features

  • Automated shipping workflows

  • Returns and refund management

  • Buyer communication management

  • Affordable international shipping

Plans

Free Plan

Free

The Free Plan offers shipping rates starting at Rs 29/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.

Basic Plan

$17/month

The Basic Plan offers shipping rates starting at Rs 21/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.

Advanced Plan

$34/month

The Advanced Plan offers shipping rates starting at Rs 20/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.

Pro Plan

$52/month

The Pro Plan offers shipping rates starting at Rs 19/500gms (Excl. of GST) and access to courier partners like Aramex, Delhivery, BlueDart, Xpressbees, and more.

Tips and Tricks

  • Use Shiprocket's automated shipping workflows to streamline your shipping process and save time

  • Take advantage of Shiprocket's returns and refund management feature to easily handle returns and provide excellent customer service

  • Utilize Shiprocket's buyer communication management tools to keep your customers informed about their orders and enhance their shopping experience

Overview

Sorted Returns Center is a Shopify app that automates and simplifies the returns, exchanges, refunds, and labels process for your store. With this app, you can benefit from competitive Collect+ and USPS labels or upload your own. It provides a branded returns portal with customizable notifications to keep your customers informed on return progress. You have the power to set rules and return windows, track progress, and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds, and exchanges.

Key Features

  • Automate and simplify returns, exchanges, refunds, and labels

  • Benefit from competitive Collect+ and USPS labels or upload your own

  • Branded returns portal with customizable notifications

  • Set rules and return windows, track progress, and get insights

Plans

Silver

From $20/month

Includes 100 returns a month, Collect+ and USPS labels, branded returns portal, and more

Gold

From $50/month

Includes 300 returns a month, all features in Silver plan, auto one-click refunds, auto-exchange order creation, and more

Platinum

$500/month

Includes 3500 returns per month, all features in Silver and Gold plans, portal styling assistance, 1 hour support response time, and more

Tips and Tricks

  • Streamline your returns process with Sorted Returns Center

  • Customize your returns portal to match your brand

  • Use the insights provided by Sorted Returns Center to optimize your returns process

Overview

Return Prime is an app that helps you manage all returns, exchanges, and refunds in one place. With automated requests approval and customizable customer flow, you can streamline the returns process for a more efficient experience. The app allows you to send return labels, offer in-store returns, and refund customers via store credit. You can also connect with your choice of logistics and 3PL providers for a seamless returns operation. Whether you're migrating from another returns app or starting fresh, Return Prime has you covered.

Key Features

  • Efficient returns management

  • Automated requests approval

  • Customizable customer flow

  • Send return labels

  • Offer in-store returns

  • Refund via store credit

  • Connect with logistics and 3PL

  • Migrate easily from other returns apps

Plans

Free

Free

Completely free until you do 5 requests a month

Pro

$9.99/month

Choose the Pro plan starting at $9.99/month as you grow

Tips and Tricks

  • Use Return Prime to automate your returns process and save time

  • Customize the customer flow to match your brand and policies

  • Connect with logistics and 3PL providers for a seamless returns operation

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ReturnGO Returns & Exchanges

260 reviews

Overview

ReturnGO Returns & Exchanges is a Shopify app that allows you to automate returns and exchanges with a branded self-service return portal. With this app, you can manage all your returns and exchanges in one place and customize your return and exchange policy rules. It provides one-click exchanges for a seamless post-purchase experience. The app also offers automated RMA process and email notifications. Additionally, you can gain actionable insights based on AI and returns data to optimize your returns workflow and increase your bottom line.

Key Features

  • Automate returns & exchanges with a branded self-service return portal

  • Manage returns & exchanges in one place

  • Customize return & exchange policy rules

  • Provide one-click exchanges

  • Automated RMA process & email notifications

  • Actionable insights based on AI and returns data

Plans

Standard

From $17/month

Full returns solution, variant exchange, return labels, unlimited policies, store credit, bonus credit, auto RMA approval, 2 languages

Advanced

From $97/month

All Standard features, product exchange, AI-powered instant store credit, gift returns, item donation, cancel order, app integrations

Pro

From $267/month

All Advanced features, auto-refund, auto-exchange, validate returned stock, packing slip, auto RMA as done, white label portal, 5 languages

Enterprise

From $850/month

Dedicated account manager, 24/7 human customer support, multi-store plan and quota, actionable return insights, data analysis, global solution

Tips and Tricks

  • Use the branded self-service return portal to provide a seamless returns experience for your customers

  • Customize your return and exchange policy rules to automate your RMA process

  • Leverage actionable insights based on AI and returns data to optimize your returns workflow and increase your bottom line

Overview

Trackr Order Tracking, Returns is an all-in-one shipment tracking and returns management app for Shopify. It allows you to easily track orders, create a branded tracking page, automate returns and exchanges, and provide real-time tracking updates from over 900 carriers. With Trackr, you can boost sales with upsells and cross-sells, integrate with Klaviyo and Omnisend for email marketing, and hide carrier names and locations for dropshipping. The app also offers translation capabilities for international customers and provides shipping analytics and reports for valuable insights.

Key Features

  • Effortlessly track orders and manage returns

  • Create a branded tracking page for your customers

  • Automate returns and exchanges

  • Provide real-time tracking updates from 900+ carriers

  • Boost sales with upsells and cross-sells

  • Integrate with Klaviyo and Omnisend for email marketing

  • Hide carrier names and locations for dropshipping

  • Translate tracking info for international customers

  • Gain insights with shipping analytics and reports

Plans

Free Plan

Free

Basic order tracking and returns management

Starter Plan

$9/month

Up to 400 orders per month, branded tracking page, cross-sell and upsell features

Pro Plan

$19/month

Up to 1100 orders per month, additional features like Klaviyo and Omnisend integration

Tips and Tricks

  • Use the branded tracking page to provide a seamless post-purchase experience for your customers

  • Automate returns and exchanges to improve customer satisfaction and loyalty

  • Integrate with Klaviyo and Omnisend to trigger targeted email marketing campaigns based on order status

  • Hide carrier names and locations to protect your dropshipping suppliers

  • Take advantage of the translation feature to cater to international customers

  • Analyze shipping analytics and reports to optimize your shipping strategy

Overview

Returnly by Affirm is a Shopify app that automates returns and exchanges to save time, increase revenue, and keep your customers coming back. It offers the convenience of self-serve returns, exchanges, and printerless drop-offs, giving your business an edge in customer satisfaction and retention. With Returnly, you can customize your return policy, reasons, branding, and email notifications to provide a seamless and personalized customer experience.

Key Features

  • Automate returns and exchanges to save time and increase revenue

  • Offer self-serve returns, exchanges, and printerless drop-offs

  • Customize return policy, reasons, branding, and email notifications

  • Save time and revenue with auto-shipping exchanges

  • Offer easy gift returns and exchanges

  • Increase convenience with printerless QR code returns

  • Unlock deeper insights with two-tiers of return reasons

  • Build and schedule custom return reports

Plans

Starter

From $99/month

14-day free trial. Additional charges may apply.

Tips and Tricks

  • Customize your return policy and reasons to align with your brand and customer needs

  • Use automated exchanges to save time and provide a seamless customer experience

  • Offer easy gift returns and exchanges to enhance customer satisfaction

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Loop Returns & Exchanges

102 reviews

Overview

Loop Returns & Exchanges is an app that automates the returns process to reduce costs, retain more revenue, and drive customer loyalty. It offers a customizable returns portal that creates a seamless shopping experience for customers. With Loop, you can optimize return costs with workflows and logistics, incentivize exchanges with bonus credit and instant exchanges, and protect against fraud with custom rules and blocklists. The app also provides a premium experience with at-home pickup and self-serve returns, and allows you to track returns and gain insights into shopper behavior.

Key Features

  • Automate returns to reduce costs and drive customer loyalty

  • Customizable returns portal for a seamless shopping experience

  • Optimize return costs with workflows and logistics

  • Incentivize exchanges with bonus credit and instant exchanges

  • Protect against fraud with custom rules and blocklists

  • Provide a premium experience with at-home pickup and self-serve returns

  • Track returns and gain insights into shopper behavior

Plans

Flat-Fee Starter Plan

$59/month

For merchants ready to automate returns. Starts at $59/mo for up to 1K returns/yr

Essential Plan

$165/month

For merchants who need customized returns for less. Starts at $165/mo for over 1K returns/yr

Advanced Plan

$375/month

For merchants ready to capture more returns revenue. Starts at $375/mo for 1K returns/yr

Tips and Tricks

  • Customize your returns portal to match your brand's look and feel

  • Use bonus credit and instant exchanges to encourage customers to exchange rather than return items

  • Set up custom rules and blocklists to protect against fraudulent returns

  • Offer at-home pickup and self-serve returns to provide a convenient experience for customers

  • Track returns and analyze shopper behavior to improve your returns process

Overview

Rich Returns is a returns and exchanges app that automates your return process to save time and improve customer satisfaction. With a custom-branded returns portal, customers can quickly process returns and exchanges. The app also suggests exchanges instead of returns to recapture lost revenue. Additionally, Rich Returns automatically generates prepaid return labels from 50+ carriers worldwide and keeps your customers informed with automated email updates.

Key Features

  • Streamline your return process to save time and improve customer satisfaction

  • Create a custom-branded returns portal that integrates with your store

  • Allow customers to quickly process returns and exchanges

  • Easily suggest exchanges instead of returns to recapture lost revenue

  • Automatically generate prepaid return labels from 50+ carriers worldwide

  • Keep your customers informed throughout the entire returns and exchanges process with automated email updates

Plans

Standard

From $19/month

Includes popular integrations and Shopify Sync

Pro

From $39/month

Includes all Standard features and is perfect for stores scaling their business

Premium

From $99/month

Includes all Pro features and more advanced features to automate returns and exchanges

Plus

From $199/month

Includes all Premium features and offers an enterprise solution to enhance customer experience

Tips and Tricks

  • Customize your returns portal to maintain a consistent brand image

  • Use automated email updates to keep your customers informed and happy

  • Consider suggesting exchanges instead of returns to recapture lost revenue

Overview

PostCo: Returns & Exchanges is a Shopify app that provides a branded returns center focused on revenue retention, upselling returns, and cutting operational costs. With this app, you can fully customize your returns portal's design, automate and customize your return policies, and offer store credit, refunds, and exchanges. It also allows for automated return label generation and a personalized returns flow for a delightful return experience that increases customer loyalty.

Key Features

  • Customizable returns portal

  • Automated return policies

  • Store credit, refunds, and exchanges

  • Auto label generation

  • Personalized returns flow

Plans

Basic

$49/month

Includes 20 returns/month, 1 location, 1 carrier, default policy rules, same product exchange, auto refunds and store credit, and auto labels.

Pro

$129/month

Includes all Basic features plus 100 returns/month, 2 locations, unlimited carriers, unlimited policy rules, advanced exchange, international returns, and embedded portal.

Premium

$239/month

Includes all Pro features plus 300 returns/month, unlimited locations, higher-value exchanges, bonus credit, apps integration, questions and insights, and priority support.

Plus

$479/month

Includes all Premium features plus 600 returns/month, ERP and WMS integrations, custom integrations, and dedicated accounts manager.

Tips and Tricks

  • Customize your returns portal to match your brand's design

  • Use policy rules to enable specific return outcomes based on your needs

  • Offer store credit, refunds, and exchanges for equal or higher value products

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