Top 10 Customer Support Shopify Apps
Providing exceptional customer support is essential for building trust, increasing customer satisfaction, and driving repeat purchases. With Shopify customer support apps, you can easily manage and streamline your customer support processes, ensuring timely and effective communication with your customers. These apps offer features such as live chat support, help desk ticketing systems, knowledge base management, and order tracking notifications. You can provide real-time support to your customers, resolve their inquiries and issues, and keep them informed about the status of their orders. Additionally, customer support apps provide you with tools to measure customer satisfaction, track response times, and manage support team performance. By leveraging these apps, you can deliver outstanding customer support and create a positive shopping experience that encourages customer loyalty and advocacy.
Table of contents
Pushdaddy WhatsApp, Live Chat
4,018 reviews
Overview
Pushdaddy WhatsApp, Live Chat is a versatile app that allows you to provide instant support to your customers through WhatsApp chat and live chat. With this app, you can easily switch between WhatsApp chat and live chat, and automate marketing tasks such as cart recovery, order confirmation, and tracking updates. You can also add frequently asked questions (FAQ) to answer customer queries instantly, and collect reviews and send tracking updates. The app supports multiple operators, allowing you to provide efficient customer support. Additionally, you can create sign up forms to engage with your customers and boost conversions.
Key Features
Instantly switch between WhatsApp chat and live chat
Automated cart recovery, order confirmation, and tracking updates through WhatsApp and email
One-minute installation with just your phone number
Share buttons for marketing automation
Multiple operators for better customer support
Add frequently asked questions (FAQ) to answer order status instantly
Automated abandoned cart recovery through WhatsApp, SMS, and email
Review collection and sending tracking updates
Sign up forms for customer engagement
Support for WhatsApp chat, auto abandoned cart, Facebook Messenger, reviews, FAQ, sign up forms, and email
Plans
Free
Free
Basic features included
Tips and Tricks
Use WhatsApp chat and live chat to provide instant support to your customers
Automate marketing tasks such as cart recovery and order confirmation to save time and increase conversions
Collect reviews and send tracking updates to keep your customers informed
Postscript SMS Marketing
1,916 reviews
Overview
Postscript SMS Marketing is an app that allows you to create and execute SMS programs to drive incremental revenue by engaging customers via text message. With Postscript, you can drive conversations and conversions across all stages of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are customized, conversational, and compliant. Use SMS Marketing to grow your list, develop your message strategy, deliver customer service, and drive purchases. SMS Sales pairs a team of expertly-trained sales associates with purpose-built SMS Sales software to engage with your subscribers and convert more of them into satisfied customers.
Key Features
Drive traffic and sales with personalized SMS campaign and automation flows
Track revenue and ROI to optimize conversion rates for your SMS programs
Manage and respond to text conversations with your subscribers
Engage audiences with personalized messages using your historical Shopify data
Ensure your messages arrive quickly during even the heaviest traffic times
Plans
Starter
Free to install
$1,000 credit for your first 30 days. Then $0.015/SMS, $0.045/MMS + Carrier fees. See pricing page for further details.
Growth
$100/month
$1,000 credit for your first 30 days. Then $0.01/SMS, $0.03/MMS + Carrier fees. See pricing page for further details.
Professional
$500/month
$1,000 credit for your first 30 days. Then $0.007/SMS, $0.024/MMS + Carrier fees. See pricing page for further details.
Tips and Tricks
Use personalized SMS campaigns and automation flows to drive traffic and sales
Track revenue and ROI to optimize your SMS programs
Engage with your subscribers through text conversations
Send personalized messages using your Shopify data
Ensure your messages are delivered quickly
Rivo: Loyalty & Referrals
1,745 reviews
Overview
Rivo: Loyalty & Referrals is a fully customizable loyalty and referrals platform designed specifically for fast-growing DTC (direct-to-consumer) brands. With 24/7 world-class live chat support and seamless integration with your stack, Rivo helps you drive customer retention and increase customer lifetime value. Unlock full customization with the Rivo Developer Toolkit and take your loyalty and referrals program to the next level.
Key Features
Fully customizable loyalty and referrals platform
Built for fast-growing DTC brands
24/7 world-class live chat support
Instantly integrates with your stack
Unlock full customization with the Rivo Developer Toolkit
Plans
Free
Free
Best free plan BY FAR compared to other apps. Includes loyalty and rewards program, referrals program, and unlimited members. Suitable for small businesses.
Starter
$49/month
Other apps charge 30% more for fewer features. Includes 500 monthly orders, advanced rewards, loyalty page builder, and prompts (popups).
Growth
$189/month
Other apps charge 25% more for fewer features. Includes 1,000 monthly orders, VIP tiers, points expiry, custom CSS & Icons, and 2 integrations.
Premium
$349/month
Other apps charge 40% more for fewer features. Includes 3,000 monthly orders, custom actions, dedicated account manager, API access, and the Rivo Developer Toolkit.
Tips and Tricks
Use the Rivo Developer Toolkit to fully customize your loyalty and referrals program
Take advantage of the 24/7 world-class live chat support for any assistance you may need
Integrate Rivo seamlessly with your existing stack to streamline your operations
Shopify Inbox
1,653 reviews
Overview
Shopify Inbox is a free messaging tool that allows you to connect with shoppers in real-time. With Shopify Inbox, you can tailor your messages based on customer information, offer product recommendations and discounts, and automate greetings and FAQs. You can manage conversations from your online store and the Shop app, providing a seamless and personalized chat experience for your customers.
Key Features
Connect with shoppers in real-time
Tailor your messages based on customer information
Offer product recommendations and discounts
Automate greetings and FAQs
Manage conversations from online store and Shop app
Plans
Free
Free
Access to all features of Shopify Inbox
Tips and Tricks
Use Shopify Inbox to engage with shoppers in real-time and provide personalized assistance
Take advantage of the automation features to save time and streamline your customer support process
Utilize the chat functionality to offer product recommendations and discounts, increasing order value
Tidio Live Chat & AI Chatbots
1,637 reviews
Overview
Tidio Live Chat & AI Chatbots is an all-in-one customer experience solution for Shopify stores. It allows you to provide excellent customer service and turn passive visitors into active buyers. With real-time live chat, you can quickly solve problems and sell proactively. The AI chatbots help increase sales and immediately answer common customer questions. You can also preview carts, check order history, and recommend products directly in the chat. Tidio Live Chat & AI Chatbots makes managing customer messages simple and efficient, acting as a strong helpdesk solution for your team.
Key Features
Real-time live chat with visitors
AI chatbots for sales and support
Preview carts, check order history, and recommend products
Easy installation and setup
Manage and resolve customer requests with a simple ticketing system
Plans
Free
Free
The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.
Communicator plan
$25/month
1 chat operator, unlimited conversations, and additional features
Chatbots Plan
$29/month
Includes chatbots with up to 2,000 visitors and additional features
Tidio+
$329/month
Customizable plan with unlimited live chat, custom number of operators, and additional features
Tips and Tricks
Use the live chat feature to talk to your visitors and solve problems in real-time
Take advantage of the AI chatbots to automate sales and support processes
Preview carts, check order history, and recommend products to customers directly in the chat
Marketing+Support on WhatsApp
1,192 reviews
Overview
Marketing+Support on WhatsApp is a Shopify app that allows merchants to automate cart recovery and send order updates through WhatsApp messages. It also provides a chat and share widget for customer support and sales. With custom templates and marketing campaigns, merchants can send WhatsApp messages to customers at scale. The app includes a shared team inbox for managing all customer chats on the WhatsApp Business API. It is compatible with the latest themes.
Key Features
Automated cart recovery and order updates via WhatsApp messages
WhatsApp chat and share widget for customer support and sales
Custom templates and marketing campaigns
Shared team inbox for managing customer chats
Works with the latest themes
Plans
Free
Free
Includes 50+ types of WhatsApp widgets, abandoned cart recovery, order confirmation, and shipment notifications.
Growth
$15/month
Includes all features in the Free plan plus WhatsApp support extension, personal WhatsApp API account, and custom templates.
Engage
$25/month
Includes all features in the Growth plan plus shared team inbox, dashboard with unlimited agents, and detailed reporting of chats.
Tips and Tricks
Use automated WhatsApp messages to recover abandoned carts and send order updates to customers.
Utilize the chat and share widget to provide customer support and increase sales.
Create custom templates and marketing campaigns to send WhatsApp messages at scale.
Manage all customer chats on the WhatsApp Business API with the shared team inbox.
Ensure compatibility with the latest themes for a seamless integration.
Ryviu: Product Reviews & QA
1,185 reviews
Overview
Ryviu: Product Reviews & QA is an app that helps you generate eCommerce social proof, increase trust, and boost sales in your Shopify store. With Ryviu, you can easily showcase product reviews and answer customer questions. Import reviews from multiple sources, customize and optimize them for your store, and enjoy dedicated support through live chat. Start using Ryviu today and see the difference it can make for your business!
Key Features
Display customer reviews on your store with multiple themes
Import reviews with photos from multiple sources
Send emails to collect reviews after customers purchase products
Display Question & Answer to help customers ask questions about products
Drive traffic, boost SEO, increase trust and sales
Plans
Free
Free
Import up to 20 reviews for each 50 products, product reviews widget, Google Rich Snippets & SEO, import source: AliExpress only
Basic
$6.99/month
All FREE plan features, import 200 reviews for each 400 products, questions & answers widget, request review emails, import source: + Amazon, CSV
Advance
$9.99/month
All Basic plan features, import 500 reviews for each 1000 products, unlimited review request emails, import source: + Etsy, DHgate
Unlimited
$19.99/month
All ADVANCE plan features, import unlimited reviews, bulk import reviews from Oberlo, import reviews from multiple sources into one product
Tips and Tricks
Customize the themes to match your store's design and branding
Regularly send review request emails to collect more customer feedback
Optimize your product pages with customer reviews to improve SEO and boost sales
BON Loyalty Rewards Referrals
1,065 reviews
Overview
BON Loyalty Rewards Referrals is a powerful loyalty program builder designed exclusively for rapid-growth merchants. With BON, you can easily foster customer loyalty and encourage repeat purchases. The app offers a wide range of solutions to please customers and drive sales, including a referral program, VIP program, and customizable rewards. You can tailor everything to reflect your branding, from the loyalty widget to emails and content. BON also provides fast and responsive 24/7 customer support, ensuring you have the assistance you need.
Key Features
Motivate repeat purchases by rewarding points to online & POS customers
Fully-customized rewards with expiry dates, available to combine discounts
Showcase 250+ languages simultaneously for loyalty widget and automated emails
Advanced features with affordable prices (loyalty page, point expiry, VIP Tiers)
Fast & responsive 24/7 customer support
Plans
Free plan
Free
Basic points & rewards, referral program, widget display, basic branding, 1 default language, 250 monthly orders
Lite
$15/month
Advanced points & rewards, point & reward expiry, loyalty page, advanced branding, 250+ languages, 500 monthly orders
Growth
$99/month
All features in Lite, VIP Tiers, default custom CSS, unlimited orders
Professional
$349/month
All features in Growth, advanced program & email branding, advanced custom development, support priority
Tips and Tricks
Offer personalized rewards to enhance customer satisfaction
Promote your loyalty program through email marketing and social media
Utilize the referral program to drive sales through word-of-mouth marketing
Nova: Multi Currency Converter
939 reviews
Overview
Nova: Multi Currency Converter is a location-based automatic currency converter app designed to help increase international sales. It offers a seamless shopping experience for international customers by automatically converting currencies based on their location and rounding off prices by the decimal. With Nova, you can choose from a variety of currencies or offer over 130+ currencies with just one click. The currency bar displays the customer's local currency while still using your shop currency at checkout. Customize the look and feel of the floating currency bar to match your shop's branding in just a few clicks.
Key Features
Automatically convert currencies based on customer location
Customize settings and convert over 130+ different currencies
Change the design and colors of the currency switcher
Trusted up-to-date exchange rates based on Shopify's conversion systems
24/7 live chat human support
Plans
Free
Free
Access to all features with no cost
Tips and Tricks
Use the currency switcher to offer a seamless shopping experience for international customers
Customize the look and feel of the currency switcher to match your shop's branding
Take advantage of the trusted exchange rates and 24/7 live chat support for any questions or assistance
Avada WhatsApp Chat, FAQ Page
755 reviews
Overview
Avada WhatsApp Chat, FAQ Page is a Shopify app that helps you automate customer support and enhance user experience. With a smart FAQ popup and 24/7 automation, it improves customer satisfaction and reduces cart abandonment. The app also offers personalized Contact Us options via WhatsApp, allowing customers to easily reach out for support. The integration with WhatsApp enables instant order tracking and quick query resolution. Avada WhatsApp Chat, FAQ Page is a free app that provides stunning themes for FAQs popup and Help Center.
Key Features
Automate customer service with FAQs
Create unlimited FAQs
Customizable WhatsApp Chat widget
Multiple contact us options
Order Tracking functionality
Manage FAQs easily
24/7 LiveChat support
Supports multiple languages
Plans
Free
Free
Access to all features and 24/7 support
Tips and Tricks
Customize the FAQ popup and Help Center themes to match your store's design
Offer multiple contact options for 24/7 LiveChat support
Utilize the Order Tracking functionality to improve customer experience
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
Find out what your Shopify store is worth
You don’t have to be looking to sell your Shopify store to use this form — just follow our simple steps for a free valuation.
