Top 10 Customer Service Shopify Apps

Overview

Postscript SMS Marketing is an app that allows you to create and execute SMS programs to drive incremental revenue by engaging customers via text message. With Postscript, you can drive conversations and conversions across all stages of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are customized, conversational, and compliant. Use SMS Marketing to grow your list, develop your message strategy, deliver customer service, and drive purchases. SMS Sales pairs a team of expertly-trained sales associates with purpose-built SMS Sales software to engage with your subscribers and convert more of them into satisfied customers.

Key Features

• Drive traffic and sales with personalized SMS campaign and automation flows

• Track revenue and ROI to optimize conversion rates for your SMS programs

• Manage and respond to text conversations with your subscribers

• Engage audiences with personalized messages using your historical Shopify data

• Ensure your messages arrive quickly during even the heaviest traffic times

Plans

Tips and Tricks

• Use personalized SMS campaigns and automation flows to drive traffic and sales

• Track revenue and ROI to optimize your SMS programs

• Engage with your subscribers through text conversations

• Send personalized messages using your Shopify data

• Ensure your messages are delivered quickly

Overview

HelpCenter | FAQ Chat Helpdesk is a Shopify app that helps improve customer service by providing a branded FAQ page, live chat, and automated chatbots. With HelpCenter, you can answer frequently asked questions before they even reach your inbox, provide self-support with a self-service widget, and centralize customer inquiries from multiple channels. The app also offers product tabs with descriptions and a help desk ticketing system.

Key Features

• Create a branded FAQ page using templates

• Offer live chat and automated chatbots for real-time customer support

• Manage customer inquiries from multiple channels in one help desk

• Provide product tabs with descriptions for easy navigation

• Design a self-service widget for 24/7 self-support

Plans

Tips and Tricks

• Customize your FAQ page to match your brand's design and tone

• Use chatbots to automate responses to common customer inquiries

• Centralize all customer inquiries in one help desk for easy management

Overview

Willdesk‑Live Chat, Helpdesk is an all-in-one support and marketing platform that helps turn customer service into a profit center. It offers features such as order tracking, FAQ page, help center, live chat, email integration, and social media ticketing system. With Willdesk, you can improve customer satisfaction, enhance conversions, and streamline your Shopify store operations. The app also supports multiple stores and allows customization of fonts, FAQs, and style.

Key Features

• Centralize all your support tickets in one place

• Get the full customer picture

• Customize widget in your brand style

• Manage the inbox tickets from multiple social media, Emails in one platform

• Multi-store integration with support for customization of Fonts, FAQs, and Style

Plans

Tips and Tricks

• Use the centralize support ticket feature to streamline your customer service operations

• Take advantage of the full customer picture feature to provide personalized support

• Customize the widget to match your brand's style and enhance your store's design

Overview

Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.

Key Features

• Centralize every order and conversation in one view

• Reduce checkout friction with self-service resources

• Turn support agents into sales reps

• Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs

• Get full customer context before answering

• View, edit, and cancel Shopify orders within Gorgias

• Track team activity and support metrics on live dashboards

• Instantly answer shopper questions with self-service menus

Plans

Tips and Tricks

• Use self-service resources to reduce support ticket volume

• Train your support agents to upsell and cross-sell during customer conversations

• Monitor key support metrics to identify areas for improvement

Overview

Shippo ‑ Shipping Made Easy is an end-to-end shipping platform that provides access to the best carrier rates and a range of shipping features. With Shippo, you can easily sync orders with Shopify, print labels in bulk, and create labels faster with pre-filled shipping details. The app also offers automation tools to streamline your fulfillment processes and build branded post-purchase experiences. Plus, you can get support from experienced shipping experts whenever you need assistance.

Key Features

• Access the best rates at dozens of carriers globally including UPS, USPS, FedEx & regionals

• Sync orders automatically with Shopify

• Bulk-print up to 100 labels

• Create labels faster with pre-filled shipping details

• Automate workflows across the entire fulfillment journey

• Build branded & post-purchase experiences

• Get support from experienced shipping experts any time

Plans

Tips and Tricks

• Use Shippo to access the best rates from dozens of carriers globally

• Automate your fulfillment processes with Shippo's workflow automation tools

• Create a branded post-purchase experience for your customers with Shippo's customization options

Overview

Returnly by Affirm is a Shopify app that automates returns and exchanges to save time, increase revenue, and keep your customers coming back. It offers the convenience of self-serve returns, exchanges, and printerless drop-offs, giving your business an edge in customer satisfaction and retention. With Returnly, you can customize your return policy, reasons, branding, and email notifications to provide a seamless and personalized customer experience.

Key Features

• Automate returns and exchanges to save time and increase revenue

• Offer self-serve returns, exchanges, and printerless drop-offs

• Customize return policy, reasons, branding, and email notifications

• Save time and revenue with auto-shipping exchanges

• Offer easy gift returns and exchanges

• Increase convenience with printerless QR code returns

• Unlock deeper insights with two-tiers of return reasons

• Build and schedule custom return reports

Plans

Tips and Tricks

• Customize your return policy and reasons to align with your brand and customer needs

• Use automated exchanges to save time and provide a seamless customer experience

• Offer easy gift returns and exchanges to enhance customer satisfaction

Overview

Zendesk enables customer interactions across various channels like messaging, phone, chat, email, and social media. This app integrates with Shopify Support and Chat, providing agents with all the necessary information to respond to customer inquiries efficiently. With Zendesk, agents can focus on building customer relationships and resolving issues quickly, as everything they need is in one place. The app offers a 14-day free trial, and additional charges may apply.

Key Features

• Efficient customer service ticket management

• Integration with popular apps like Mailchimp, Trustpilot, and Yotpo

• Live chat support for storefronts

• Access to relevant customer data for faster ticket resolution

• Process refunds and cancellations directly from Zendesk Support

• Embed live chat in any storefront with a click of a button

Plans

Tips and Tricks

• Utilize the integration with popular apps like Mailchimp and Yotpo to streamline your customer service and marketing efforts.

• Take advantage of the live chat feature to provide real-time support to your customers.

• Make use of the customer data available in Zendesk to personalize your interactions and provide more efficient support.

Overview

Hextom: Workflow Automation is an e-commerce automation solution that takes daily operations off your shoulders, so you can concentrate on growing your business. The app provides a curated library of templates that you can choose from and build automation right away. You can also build any custom automation in a few clicks. With Hextom, you can automate tasks such as fraud detection, hide out of stock items, payment reminders, and more. It also allows you to schedule tasks like daily sales reporting and auto notify vendors for order fulfillment.

Key Features

• Automate manual and repetitive tasks

• Build custom automation with no coding required

• Automate tasks such as fraud detection and payment reminders

• Schedule tasks like daily sales reporting

• Auto notify vendors for order fulfillment

Plans

Tips and Tricks

• Use the curated library of templates to quickly build automation

• Take advantage of trigger-based automation for fraud detection and order tracking

• Schedule tasks like payment reminders and daily sales reporting to save time

Overview

POWR Chat: Facebook Messenger is a Shopify app that allows you to answer questions from customers and interact with interested buyers through Facebook Messenger chat. With its user-friendly interface and easy setup, you can quickly install the app and customize it to match your brand. Stay ahead of your competition, close more sales, and retain valuable customers by providing immediate answers and excellent customer service.

Key Features

• Real-time customer interaction via Facebook Messenger

• Customizable chat design to match your brand

• Mobile notifications for instant customer support

• Quick installation without coding required

Plans

Tips and Tricks

• Customize the chat design to match your brand's look and feel

• Set up automated welcome messages to provide instant responses to commonly asked questions

• Use mobile notifications to stay connected with your customers and provide immediate support

Overview

Loop Returns & Exchanges is an app that automates the returns process to reduce costs, retain more revenue, and drive customer loyalty. It offers a customizable returns portal that creates a seamless shopping experience for customers. With Loop, you can optimize return costs with workflows and logistics, incentivize exchanges with bonus credit and instant exchanges, and protect against fraud with custom rules and blocklists. The app also provides a premium experience with at-home pickup and self-serve returns, and allows you to track returns and gain insights into shopper behavior.

Key Features

• Automate returns to reduce costs and drive customer loyalty

• Customizable returns portal for a seamless shopping experience

• Optimize return costs with workflows and logistics

• Incentivize exchanges with bonus credit and instant exchanges

• Protect against fraud with custom rules and blocklists

• Provide a premium experience with at-home pickup and self-serve returns

• Track returns and gain insights into shopper behavior

Plans

Tips and Tricks

• Customize your returns portal to match your brand's look and feel

• Use bonus credit and instant exchanges to encourage customers to exchange rather than return items

• Set up custom rules and blocklists to protect against fraudulent returns

• Offer at-home pickup and self-serve returns to provide a convenient experience for customers

• Track returns and analyze shopper behavior to improve your returns process