Top 10 Chat Shopify Apps

Overview

Pushdaddy WhatsApp, Live Chat is a versatile app that allows you to provide instant support to your customers through WhatsApp chat and live chat. With this app, you can easily switch between WhatsApp chat and live chat, and automate marketing tasks such as cart recovery, order confirmation, and tracking updates. You can also add frequently asked questions (FAQ) to answer customer queries instantly, and collect reviews and send tracking updates. The app supports multiple operators, allowing you to provide efficient customer support. Additionally, you can create sign up forms to engage with your customers and boost conversions.

Key Features

• Instantly switch between WhatsApp chat and live chat

• Automated cart recovery, order confirmation, and tracking updates through WhatsApp and email

• One-minute installation with just your phone number

• Share buttons for marketing automation

• Multiple operators for better customer support

• Add frequently asked questions (FAQ) to answer order status instantly

• Automated abandoned cart recovery through WhatsApp, SMS, and email

• Review collection and sending tracking updates

• Sign up forms for customer engagement

• Support for WhatsApp chat, auto abandoned cart, Facebook Messenger, reviews, FAQ, sign up forms, and email

Plans

Tips and Tricks

• Use WhatsApp chat and live chat to provide instant support to your customers

• Automate marketing tasks such as cart recovery and order confirmation to save time and increase conversions

• Collect reviews and send tracking updates to keep your customers informed

Overview

Shopify Inbox is a free messaging tool that allows you to connect with shoppers in real-time. With Shopify Inbox, you can tailor your messages based on customer information, offer product recommendations and discounts, and automate greetings and FAQs. You can manage conversations from your online store and the Shop app, providing a seamless and personalized chat experience for your customers.

Key Features

• Connect with shoppers in real-time

• Tailor your messages based on customer information

• Offer product recommendations and discounts

• Automate greetings and FAQs

• Manage conversations from online store and Shop app

Plans

Tips and Tricks

• Use Shopify Inbox to engage with shoppers in real-time and provide personalized assistance

• Take advantage of the automation features to save time and streamline your customer support process

• Utilize the chat functionality to offer product recommendations and discounts, increasing order value

Overview

Tidio Live Chat & AI Chatbots is an all-in-one customer experience solution for Shopify stores. It allows you to provide excellent customer service and turn passive visitors into active buyers. With real-time live chat, you can quickly solve problems and sell proactively. The AI chatbots help increase sales and immediately answer common customer questions. You can also preview carts, check order history, and recommend products directly in the chat. Tidio Live Chat & AI Chatbots makes managing customer messages simple and efficient, acting as a strong helpdesk solution for your team.

Key Features

• Real-time live chat with visitors

• AI chatbots for sales and support

• Preview carts, check order history, and recommend products

• Easy installation and setup

• Manage and resolve customer requests with a simple ticketing system

Plans

Tips and Tricks

• Use the live chat feature to talk to your visitors and solve problems in real-time

• Take advantage of the AI chatbots to automate sales and support processes

• Preview carts, check order history, and recommend products to customers directly in the chat

Overview

Marketing+Support on WhatsApp is a Shopify app that allows merchants to automate cart recovery and send order updates through WhatsApp messages. It also provides a chat and share widget for customer support and sales. With custom templates and marketing campaigns, merchants can send WhatsApp messages to customers at scale. The app includes a shared team inbox for managing all customer chats on the WhatsApp Business API. It is compatible with the latest themes.

Key Features

• Automated cart recovery and order updates via WhatsApp messages

• WhatsApp chat and share widget for customer support and sales

• Custom templates and marketing campaigns

• Shared team inbox for managing customer chats

• Works with the latest themes

Plans

Tips and Tricks

• Use automated WhatsApp messages to recover abandoned carts and send order updates to customers.

• Utilize the chat and share widget to provide customer support and increase sales.

• Create custom templates and marketing campaigns to send WhatsApp messages at scale.

• Manage all customer chats on the WhatsApp Business API with the shared team inbox.

• Ensure compatibility with the latest themes for a seamless integration.

Overview

Avada WhatsApp Chat, FAQ Page is a Shopify app that helps you automate customer support and enhance user experience. With a smart FAQ popup and 24/7 automation, it improves customer satisfaction and reduces cart abandonment. The app also offers personalized Contact Us options via WhatsApp, allowing customers to easily reach out for support. The integration with WhatsApp enables instant order tracking and quick query resolution. Avada WhatsApp Chat, FAQ Page is a free app that provides stunning themes for FAQs popup and Help Center.

Key Features

• Automate customer service with FAQs

• Create unlimited FAQs

• Customizable WhatsApp Chat widget

• Multiple contact us options

• Order Tracking functionality

• Manage FAQs easily

• 24/7 LiveChat support

• Supports multiple languages

Plans

Tips and Tricks

• Customize the FAQ popup and Help Center themes to match your store's design

• Offer multiple contact options for 24/7 LiveChat support

• Utilize the Order Tracking functionality to improve customer experience

Overview

Chatra — Live Chat & Chatbot is an app that helps you create conversations that drive conversions. With its live chat and chatbot features, you can engage with customers in real-time, automate customer support, and cross-sell products to increase average order value. The app also allows you to proactively reach out to customers who are stuck at checkout and integrates social and email channels for centralized conversation management.

Key Features

• Engage with customers in real-time through live chat

• Automate customer support with chatbots

• Cross-sell products to increase average order value

• Proactively reach out to customers stuck at checkout

• Integrate social and email channels for centralized conversation management

Plans

Tips and Tricks

• Use live chat to engage with customers and provide real-time support

• Set up chatbots to automate routine tasks and save time

• Cross-sell products to increase average order value

Overview

Willdesk‑Live Chat, Helpdesk is an all-in-one support and marketing platform that helps turn customer service into a profit center. It offers features such as order tracking, FAQ page, help center, live chat, email integration, and social media ticketing system. With Willdesk, you can improve customer satisfaction, enhance conversions, and streamline your Shopify store operations. The app also supports multiple stores and allows customization of fonts, FAQs, and style.

Key Features

• Centralize all your support tickets in one place

• Get the full customer picture

• Customize widget in your brand style

• Manage the inbox tickets from multiple social media, Emails in one platform

• Multi-store integration with support for customization of Fonts, FAQs, and Style

Plans

Tips and Tricks

• Use the centralize support ticket feature to streamline your customer service operations

• Take advantage of the full customer picture feature to provide personalized support

• Customize the widget to match your brand's style and enhance your store's design

Overview

Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.

Key Features

• Centralize every order and conversation in one view

• Reduce checkout friction with self-service resources

• Turn support agents into sales reps

• Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs

• Get full customer context before answering

• View, edit, and cancel Shopify orders within Gorgias

• Track team activity and support metrics on live dashboards

• Instantly answer shopper questions with self-service menus

Plans

Tips and Tricks

• Use self-service resources to reduce support ticket volume

• Train your support agents to upsell and cross-sell during customer conversations

• Monitor key support metrics to identify areas for improvement

Overview

RT: WhatsApp Chat, Live Chat is an app that allows you to easily communicate with your customers through popular messaging apps like WhatsApp and Telegram. With this app, you can improve the customer support experience by providing real-time chat functionality on your website. It works seamlessly with all Shopify themes and allows you to stay connected with your customers and respond to their messages from any device. You will also receive notifications for new messages directly on your website, ensuring uninterrupted communication with your customers.

Key Features

• Easily communicate with customers via popular messaging apps like WhatsApp and Telegram

• Improve customer support experience with real-time chat

• Works seamlessly with all Shopify themes

• Stay connected with customers and respond from any device

• Receive notifications for new messages directly on your website

Plans

Tips and Tricks

• Make sure to respond to customer messages promptly to provide excellent customer service

• Customize the chat widget to match your store's branding for a cohesive look

• Use the app's performance tracking feature to analyze and improve your customer chat service

Overview

WhatsApp & Abandoned Cart: Dab is a Shopify app that enables you to easily communicate with your customers and convert more sales. With this app, you can set up WhatsApp Chat and use it as a marketing tool to increase traffic and sales. The app provides a fast and attractive chat application, unlimited chat support, and the ability to have multiple support agents. By using WhatsApp & Abandoned Cart: Dab, you can save time and improve your conversion rate and order value.

Key Features

• Enable WhatsApp Chat and set up your WhatsApp marketing

• Communicate easily with your customers

• Convert more sales and increase traffic

• Save time with fast and attractive chat application

• Unlimited Chat Support and multiple support agents

Plans

Tips and Tricks

• Use WhatsApp Chat to provide individual customer support

• Take advantage of the abandoned cart feature for affordable marketing

• Utilize the quick sharing feature to turn customers into promoters