← View all Shopify apps
shopify app icon

Tidio Live Chat & AI Chatbots

1,637 reviews


Store management

Marketing & conversion

Support ticket management


Live chat


Tidio Live Chat & AI Chatbots is an all-in-one customer experience solution for Shopify stores. It allows you to provide excellent customer service and turn passive visitors into active buyers. With real-time live chat, you can quickly solve problems and sell proactively. The AI chatbots help increase sales and immediately answer common customer questions. You can also preview carts, check order history, and recommend products directly in the chat. Tidio Live Chat & AI Chatbots makes managing customer messages simple and efficient, acting as a strong helpdesk solution for your team.

Key Features

  • Real-time live chat with visitors

  • AI chatbots for sales and support

  • Preview carts, check order history, and recommend products

  • Easy installation and setup

  • Manage and resolve customer requests with a simple ticketing system




The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.

Communicator plan


1 chat operator, unlimited conversations, and additional features

Chatbots Plan


Includes chatbots with up to 2,000 visitors and additional features



Customizable plan with unlimited live chat, custom number of operators, and additional features

Tips and Tricks

  • Use the live chat feature to talk to your visitors and solve problems in real-time

  • Take advantage of the AI chatbots to automate sales and support processes

  • Preview carts, check order history, and recommend products to customers directly in the chat

Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

Find out what your Shopify store is worth

You don’t have to be looking to sell your Shopify store to use this form — just follow our simple steps for a free valuation.


Suggested reading