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LiveChat: Live Chat, Help Desk

41 reviews



LiveChat: Live Chat, Help Desk is a powerful app that allows you to communicate with your customers in real-time as well as asynchronously. Engage on-site visitors with chat invitations or let them start conversations by themselves. With LiveChat, you can see exactly what the customer has in their shopping cart, allowing you to recognize their context and suggest complementary products. You can also browse your store's inventory and send product recommendations in the form of interactive cards to increase average order value.

Key Features

  • Real-time and asynchronous communication with customers

  • Engage on-site visitors with chat invitations

  • See customer's shopping cart and suggest complementary products

  • Browse store's inventory and send product recommendations

  • Customize chat messages for coupons, deals, and announcements

  • Integrates with Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram




60-day chat history, basic chat customization, asynchronous communication, data security



Everything from Starter, unlimited chat history, full chat customization, basic reporting, multiple branding​s



Everything from Team, advanced reporting, key account manager, legal assistance, staffing prediction, work scheduler

Tips and Tricks

  • Use chat invitations to engage with on-site visitors and increase conversions

  • Take advantage of the customer's shopping cart to provide personalized product recommendations

  • Customize chat messages to offer coupons, deals, and announcements to drive sales

  • Integrate LiveChat with your favorite marketing tools to streamline your workflow

Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

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