← View all Shopify apps
shopify app icon

Keeping ‑ Helpdesk for Gmail

3 reviews


Store management


Customer support

Support ticket management

Email marketing


Keeping ‑ Helpdesk for Gmail is a Shopify app that turns your team's Gmail into a fully featured help desk. It allows you to manage your customer support email right inside your Gmail, eliminating the need for an external help desk. With Keeping, support requests are converted into support tickets and synced with your entire team. You can assign, discuss, and prioritize tickets all within Gmail. It also provides advanced reports to measure response time, ticket volume, and agent performance.

Key Features

  • Manage customer support email from right inside your Gmail

  • Convert support requests into support tickets and sync with your team

  • Assign, discuss, and prioritize support tickets within Gmail

  • See customer's order information directly in Gmail

  • Advanced reports to measure response time, ticket volume, and agent performance




Unlimited support tickets, 3 support agents included, 5 shared mailboxes, 2 workflows, no branding



Unlimited support tickets, 3 support agents included, unlimited shared mailboxes, unlimited workflows, no branding

Tips and Tricks

  • Use Keeping to streamline your customer support process by managing support emails directly in Gmail

  • Take advantage of the advanced reports to gain insights into your team's performance and identify areas for improvement

  • Integrate Keeping with your Shopify store to easily access customer order information while handling support tickets

Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

Find out what your Shopify store is worth

You don’t have to be looking to sell your Shopify store to use this form — just follow our simple steps for a free valuation.


Suggested reading