Keeping ‑ Helpdesk for Gmail
3 reviews
Overview
Keeping ‑ Helpdesk for Gmail is a Shopify app that turns your team's Gmail into a fully featured help desk. It allows you to manage your customer support email right inside your Gmail, eliminating the need for an external help desk. With Keeping, support requests are converted into support tickets and synced with your entire team. You can assign, discuss, and prioritize tickets all within Gmail. It also provides advanced reports to measure response time, ticket volume, and agent performance.
Key Features
Manage customer support email from right inside your Gmail
Convert support requests into support tickets and sync with your team
Assign, discuss, and prioritize support tickets within Gmail
See customer's order information directly in Gmail
Advanced reports to measure response time, ticket volume, and agent performance
Plans
Plus
$21/month
Unlimited support tickets, 3 support agents included, 5 shared mailboxes, 2 workflows, no branding
Unlimited
$33/month
Unlimited support tickets, 3 support agents included, unlimited shared mailboxes, unlimited workflows, no branding
Tips and Tricks
Use Keeping to streamline your customer support process by managing support emails directly in Gmail
Take advantage of the advanced reports to gain insights into your team's performance and identify areas for improvement
Integrate Keeping with your Shopify store to easily access customer order information while handling support tickets
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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