Gorgias ‑ Helpdesk & Live Chat
595 reviews
Overview
Gorgias ‑ Helpdesk & Live Chat is a customer service platform for fast-growing ecommerce merchants. It allows you to unify all support conversations and related orders in one place, helping you provide better and faster customer support. With Gorgias, you can reduce checkout friction with self-service resources, turn your support agents into sales reps, and prioritize various communication channels like email, chat, voice, SMS, WhatsApp, and social comments/DMs. The app also provides full customer context before answering, allows you to view, edit, and cancel Shopify orders within Gorgias, and offers live dashboards to track team activity and support metrics.
Key Features
Centralize every order and conversation in one view
Reduce checkout friction with self-service resources
Turn support agents into sales reps
Prioritize email, chat, voice, SMS, WhatsApp, and social comments/DMs
Get full customer context before answering
View, edit, and cancel Shopify orders within Gorgias
Track team activity and support metrics on live dashboards
Instantly answer shopper questions with self-service menus
Plans
Starter plan
$10/month
Includes 3 customer support agents and 50 tickets per month
Basic plan
$60/month
Includes unlimited customer support agents, 300 tickets per month, and live chat
Pro plan
$360/month
Includes unlimited customer support agents, 2000 tickets, live chat, and customer service
Advanced plan
$900/month
Includes unlimited customer support agents, 5000 tickets, live chat, and customer service
Tips and Tricks
Use self-service resources to reduce support ticket volume
Train your support agents to upsell and cross-sell during customer conversations
Monitor key support metrics to identify areas for improvement
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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