HelpCenter | FAQ Chat Helpdesk
1,310 reviews
Overview
HelpCenter | FAQ Chat Helpdesk is a Shopify app that helps improve customer service by providing a branded FAQ page, live chat, and automated chatbots. With HelpCenter, you can answer frequently asked questions before they even reach your inbox, provide self-support with a self-service widget, and centralize customer inquiries from multiple channels. The app also offers product tabs with descriptions and a help desk ticketing system.
Key Features
Create a branded FAQ page using templates
Offer live chat and automated chatbots for real-time customer support
Manage customer inquiries from multiple channels in one help desk
Provide product tabs with descriptions for easy navigation
Design a self-service widget for 24/7 self-support
Plans
Free
Free to install
10 tickets/month, 5 FAQ articles, basic templates, 1 chatbot, 1 support agent, 1 live chat, 1 Auto Response
Basic
$8/month
50 tickets/month, unlimited FAQs, premium templates, self-service widget, unlimited chatbots, unlimited support agents, live chats, auto responses
Standard
$45/month
300 tickets/month, unlimited FAQs, premium templates, widget, unlimited chatbots, unlimited support agents, live chats, auto responses
Advanced
$100/month
1000 tickets/month, unlimited FAQs, premium templates, widget, unlimited chatbots, unlimited support agents, live chats, auto responses
Tips and Tricks
Customize your FAQ page to match your brand's design and tone
Use chatbots to automate responses to common customer inquiries
Centralize all customer inquiries in one help desk for easy management
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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