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Help Scout

8 reviews


Store management

Support ticket management

Store data

Customer support

Customer service


Help Scout is a Shopify app that empowers your team with store insights and allows you to provide exceptional customer support. With Help Scout, you can seamlessly integrate Shopify customer metrics, contact information, and recent orders into your Help Scout Mailbox. This app makes it easy to access order details, view key metrics, display recent orders, and automate actions. It also allows you to import customer contact information, making it a comprehensive solution for managing customer support.

Key Features

  • Seamlessly integrate Shopify customer metrics, contact information, and recent orders into your Help Scout Mailbox

  • Access order details with a single click from your Help Scout Mailbox

  • View key metrics such as lifetime value, annual value, and average order value

  • Display your customers’ most recent orders right in the customer sidebar

  • Easily filter emails and automate actions with workflows

  • Import customer contact information




Includes 2 mailboxes, 1 Docs site, live chat, in-app messaging, custom reports, and more



Includes all Standard features, plus 5 mailboxes, 2 Docs sites, custom fields, teams, and advanced permissions



Includes all Plus features, plus 25 mailboxes, 10 Docs sites, enterprise security, HIPPA compliance, and dedicated Account Manager

Tips and Tricks

  • Use Help Scout to gain valuable insights about your customers and their orders

  • Automate actions and save time by using workflows in Help Scout

  • Import customer contact information to provide personalized support

Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

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