Gladly
27 reviews
Overview
Gladly is a customer service platform that helps ecommerce brands transform their customer service to grow customer loyalty. With Gladly, brands can have a single, ticket-free view of a customer's lifelong history, with all communication channels threaded into a single stream. The platform also offers personalized self-service based on customer information, and helps cut costs and complexity with a single platform that includes voice, email, SMS, chat, and social messaging. Gladly also allows brands to match customers to agents based on real-time history or skills.
Key Features
Transform customer service to grow customer loyalty
Single, ticket-free view of a customer's lifelong history
All communication channels threaded into a single stream
Personalized self-service based on customer information
Cut costs and complexity with a single platform
Match customers to agents based on real-time history or skills
Plans
Hero Pricing
$150/month
Packages start at $1500/month for up to 10 seats. Includes all channels (email, chat, telephony, SMS, social) out-of-the-box.
Tips and Tricks
Use Gladly to have a single view of a customer's history with your brand, eliminating the need for tickets.
Take advantage of Gladly's threaded communication channels to easily manage customer conversations.
Personalize self-service options for customers based on their information.
Cut costs and complexity by using Gladly as a single platform for all communication channels.
Match customers to agents based on real-time history or skills to provide better customer service.
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
Find out what your Shopify store is worth
You don’t have to be looking to sell your Shopify store to use this form — just follow our simple steps for a free valuation.
