Delighted Post‑Purchase Survey
5 reviews
Overview
Delighted Post‑Purchase Survey is a Shopify app that allows you to automatically send surveys to customers after an order is fulfilled. With a range of survey options including NPS, CSAT, and 5-star surveys, you can measure and act on signals of customer loyalty. The app's reporting feature makes it easy to understand key customer pain points and product feedback, allowing you to quickly take action. Delighted also offers 40+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Zapier, and Slack.
Key Features
Automatically send post-purchase NPS, CSAT, 5-star surveys to improve customer experience
Retain customers by measuring and acting on signals of customer loyalty
Resolve pain points by understanding key customer pain points and product feedback
40+ integrations to easily layer customer feedback into eCommerce tools
Customize survey design with logo and branding
Plans
Free Plan
Free
1k surveys / month, 1 project, 3 team members, 5 trends, 3 alerts, 35 basic integrations, Shopify integration included!
Premium
$224/month
10k surveys / month, 5 projects, 3 kiosks, 10 team members, 20 trends, 10 alerts, 35 basic + 5 premium integrations, additional questions
Premium Plus
$449/month
20k surveys / month, 7 projects, 5 kiosks, 20 team members, 40 trends, 20 alerts, 35 basic + 5 premium integrations, additional questions
Tips and Tricks
Use NPS, CSAT, and 5-star surveys to measure customer loyalty and satisfaction
Act on customer feedback to resolve pain points and improve the customer experience
Integrate Delighted with other eCommerce tools to streamline customer feedback
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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