Overview
Richpanel Helpdesk & Live Chat is a Shopify app that makes customer service easy and efficient. With a unified helpdesk, agents can resolve tickets faster by accessing all channels and orders in one screen. The self-service portal empowers customers to resolve common issues in real-time, reducing workload and boosting productivity. The app also integrates with over 20 Shopify apps to streamline support processes. With smart scheduling and assignment, agents can manage staff efficiently. Live chat campaigns help connect with high intent visitors and convert them into customers.
Key Features
Effortless customer service
Unified helpdesk for all channels
Self-service portal for instant issue resolution
Integration with over 20 Shopify apps
Smart scheduling and assignment
Live chat campaigns to connect with high intent visitors
Plans
Starter
$29/month
Features include email & live chat, Facebook & Instagram integration, basic reports, and self-service add-on from $100/month
Regular
$49/month
Includes everything in Starter plus SMS & phone channels, round-robin assignment, CSAT & revenue reports, and self-service add-on from $100/month
Pro
$99/month
Offers everything in Regular plus multilingual support, balanced assignment, lite onboarding, named success manager, and self-service add-on from $100/month
Tips and Tricks
Use the unified helpdesk to resolve tickets faster by accessing all channels and orders in one screen
Empower customers to resolve common issues in real-time with the self-service portal
Streamline support processes by integrating with over 20 Shopify apps
Efficiently manage staff with smart scheduling and assignment
Connect with high intent visitors and convert them into customers using live chat campaigns
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
Find out what your Shopify store is worth
You don’t have to be looking to sell your Shopify store to use this form — just follow our simple steps for a free valuation.
