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Richpanel Helpdesk & Live Chat

101 reviews

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Overview

Richpanel Helpdesk & Live Chat is a Shopify app that makes customer service easy and efficient. With a unified helpdesk, agents can resolve tickets faster by accessing all channels and orders in one screen. The self-service portal empowers customers to resolve common issues in real-time, reducing workload and boosting productivity. The app also integrates with over 20 Shopify apps to streamline support processes. With smart scheduling and assignment, agents can manage staff efficiently. Live chat campaigns help connect with high intent visitors and convert them into customers.

Key Features

  • Effortless customer service

  • Unified helpdesk for all channels

  • Self-service portal for instant issue resolution

  • Integration with over 20 Shopify apps

  • Smart scheduling and assignment

  • Live chat campaigns to connect with high intent visitors

Plans

Starter

$29/month

Features include email & live chat, Facebook & Instagram integration, basic reports, and self-service add-on from $100/month

Regular

$49/month

Includes everything in Starter plus SMS & phone channels, round-robin assignment, CSAT & revenue reports, and self-service add-on from $100/month

Pro

$99/month

Offers everything in Regular plus multilingual support, balanced assignment, lite onboarding, named success manager, and self-service add-on from $100/month

Tips and Tricks

  • Use the unified helpdesk to resolve tickets faster by accessing all channels and orders in one screen

  • Empower customers to resolve common issues in real-time with the self-service portal

  • Streamline support processes by integrating with over 20 Shopify apps

  • Efficiently manage staff with smart scheduling and assignment

  • Connect with high intent visitors and convert them into customers using live chat campaigns

Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.

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