Channels ‑ web calls and ivr.
1 reviews
Overview
Channels ‑ web calls and ivr. is a Shopify app that allows you to handle customer support phone calls from any webpage. With this app, you can improve your customer experience and connect with them in real time. You can create a trial account and set up your business phone system in less than 5 minutes. Channels offers business numbers from over 60 countries, making it easy for anyone to connect with you. The app also keeps recordings and history of the calls, ensuring that no important details are lost.
Key Features
Set up IVR for your customers to connect them with the right agent
Record calls and download them after the conversation
Easily create contacts after the call to keep customer details
Plans
Plus
$29/month
5000 web calls, 3 users, free phone number, outgoing calls, customer recognition, IVR, SMS, 30 days of call history
Advanced
$75/month
Everything in Plus plan, unlimited web calls, 5 users, 365 days of call history, unlimited calls to US & Canada
Tips and Tricks
Use IVR to efficiently connect customers with the right agent
Take advantage of call recording to review conversations and improve customer service
Create contacts after each call to keep track of customer details
Disclaimer: The information and ideas provided within this app are intended for general informational purposes only. They should not be interpreted as legal, financial, or business advice. We cannot guarantee that these ideas do not infringe upon third-party intellectual property rights. It is advisable to consult with appropriate professionals or seek intellectual property counsel for specific guidance pertaining to your situation. Furthermore, please note that any resources suggested within the app are for informational purposes only and should not be considered as a substitute for professional advice or an endorsement of their suitability for your specific circumstances.
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